My client is having difficulty with her email, and I'm not very familiar with Outlook or network issues. At a school where she volunteers, she cannot send email to anyone, the emails stay in her outbox. However, she does not have this problem at home, and web-based email is sending out fine. I'm her go-to person for most things technical, but email simply isn't my strongpoint. Any input is greatly appreciated!

Do the emails go out when she hits the Send/Receive button? Does the Send/Receive window show any errors?

Have you tried moving the contents of her Outbox to a temporary folder and then just sending a test message to see if that goes out? Sometimes a message in the Outbox can have an error that will prevent any other email from being sent.

Also, is she close to or over quota on her mailbox. This can often happen if she's configured to leave messages on servers, and some email providers will disable outbound email when the account reaches its quota limit.

-SW

It also could be your network the Outlook client is connected to. There is also a chance the SMTP server or outgoing mail server configurations are not correct.

What type of email account is your client using?

Please keep us posted?