Hi,


I have something strange happening. I'm running on Windows 11 with Outlook 2021, and here is what I'm experiencing:


On the left side of the screen in Outlook, where it shows the individual email accounts under "Favorites", for one specific email account, it's showing the same email address twice. Then when going to Account Settings>Email Accounts, my other email addresses all show up fine there, but the one that is duplicated under "Favorites" has "(1)" showing after it.


In your opinion, what do I need to do to resolve this?


Thanks!


Jim

I just tried deleting the email account in Account Settings>Email Accounts, and then setting it up again, but now I have the same email address showing three times under "Favorites", and under Account Settings>Email Accounts, I now have the number (2) after the email address, instead of the number (1) that I had there before deleting the email account, and then setting it up again.

You should be able to remove the surplus accounts from 'Favorites'by right clicking > Remove.
You should also be able to rename the account in Account Settings.

__________________
Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com

Thanks for that recommendation, as I've made good progress with it! I was able to remove one of the two duplicate email addresses in Favorites, and when checking under Account Settings>Email Accounts, there are no longer any numbers like (1) and (2) after that email address anymore. But there is still the one duplicate email address under Favorites, and when I do the right click that you've recommended to close it, the option to close that email address in Favorites is grayed out.

Not 'Close' - 'Remove' from favorites.

__________________
Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com

Yes, thank you....That "Remove" option does not even exist for this duplicate email address in that menu within the Favorites section, but it does exist for the other email addresses within that section.