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  #1  
Old 12-07-2022, 09:48 PM
sidr sidr is offline Can't send emails Windows 10 Can't send emails Office 2019
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Can't send emails
 
Join Date: Dec 2016
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Default Can't send emails

I bought a new PC Windows 11, installed Office 2019, but when I send email I get "outlook cannot connect to your outgoing (SMTP) email server".



I check my old computer which works, and it shows:
File / Account-Settings / Server
-Incoming / tick only “This server requires an encrypted connection”
-Outgoing / Encryption=STARTTLS and tick “My Outgoing…”, “Use same”

I applied same settings to new PC, also Windows 11, Office 2019, but I get above error.
Any suggestions?
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  #2  
Old 12-08-2022, 05:11 AM
sidr sidr is offline Can't send emails Windows 10 Can't send emails Office 2019
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Can't send emails
 
Join Date: Dec 2016
Posts: 78
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If it helps:
-I did a scanpst, and Outlook still doesn't send
-I sent a test email using webmail and that did work.
-my old PC sends emails fine at home (NBN), but when we go away, same error as above
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  #3  
Old 12-08-2022, 01:14 PM
sidr sidr is offline Can't send emails Windows 10 Can't send emails Office 2019
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Can't send emails
 
Join Date: Dec 2016
Posts: 78
sidr is on a distinguished road
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Any advice please, as I really need to be able to send emails.
Should I pay $ and get a PST repairer? Are they better than scanpst?
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  #4  
Old 12-08-2022, 06:33 PM
sidr sidr is offline Can't send emails Windows 10 Can't send emails Office 2019
Advanced Beginner
Can't send emails
 
Join Date: Dec 2016
Posts: 78
sidr is on a distinguished road
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Solved
I uninstalled pesky Proton (caused many googles to get blocked)... I then rebooted, and now I can send emails. Phew!
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