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Quick steps delete original email and move reply/sent email to folder
Hi,
I have a shared inbox where we receive enquiries. Our current process is: Reply to enquiry (reply will then be sitting in personal emails sent folder). Delete original email/enquiry from shared inbox. Drag and move sent email from personal inbox to shared inbox's 'actioned' folder. I have did some reading around, and there's a default reply and delete quickstep, but I was wondering if it was possible to setup a custom quickstep to automate the entire process above? Thank you! |
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