We migrated to Outlook 2019 from 2016. In 2016 I could browse to the template folder and see all the templates. But in 2019, the templates are not saved in that location although the KB articles says so



c:\users\username\appdata\roaming\microsoft\templa tes

This article talks about how to create a folder, but there is no article that says how to delete it.

I have old/redundant templates from 2016 and I can't find a way to delete them? Even though I deleted them from the folder, they are still showing in Outlook as if they exist. My question is how to delete templates in Outlook 2019? Where does it actually saves those templates, they are not in the folder listed in the KB above?

Outlook uses the same template location as Word. If you have not changed the preferred templates folder it can be located (in English language versions of Windows) by typing
%appdata%\Microsoft\Word\Templates
in the Windows File Explorer Address bar and pressing Enter.
However it has been reported that Office 2019 does not automatically create the default folders. I have no evidence of this beyond anecdotal, but do check Word > File > Options > Advanced > File Locations and see if the Templates Folder is listed. If not add-it. While you can remove the contents of the folder, I cannot see that there is anything to be gained by deleting the folder itself.

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Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com