Outlook 2019 email display goes scrambled.

[kellie]

Hi Folks.


I am hoping someone can help me out. I have a client using Windows 10 ( all up to date) and MS Office Outlook 2019 (not the browser ). Asus Desktop PC.

Her screen gets all "Scrambled" up and it impossible to read or use. She has to close it and open it again to proceed. I don't know how to describe this.. please see the picture attached

This issue only happens in Outlook. All other programs she used don't exabit this behavior.

I have turned off all the .com addins. so I know it is not that. Computer is clean and void of spyware and unneeded programs running. Her antivirus is ESET.

What do you all think???