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Old 11-24-2021, 09:47 AM
kellie kellie is offline Outlook 2019 email display goes scrambled. Windows 10 Outlook 2019 email display goes scrambled. Office 2019
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Outlook 2019 email display goes scrambled.
 
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Question Outlook 2019 email display goes scrambled.

Hi Folks.
I am hoping someone can help me out. I have a client using Windows 10 ( all up to date) and MS Office Outlook 2019 (not the browser ). Asus Desktop PC.



Her screen gets all "Scrambled" up and it impossible to read or use. She has to close it and open it again to proceed. I don't know how to describe this.. please see the picture attached

This issue only happens in Outlook. All other programs she used don't exabit this behavior.

I have turned off all the .com addins. so I know it is not that. Computer is clean and void of spyware and unneeded programs running. Her antivirus is ESET.

What do you all think???
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  #2  
Old 02-01-2022, 04:39 AM
saturnuranus saturnuranus is offline Outlook 2019 email display goes scrambled. Windows 10 Outlook 2019 email display goes scrambled. Office 2019
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Did you make any progress on this issue? I've a few clients experiencing it now on a variety of different machines albeit they're all Windows 10 laptops. Have you tried disabling hardware acceleration in Options>Advanced?
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Old 02-01-2022, 07:53 AM
kellie kellie is offline Outlook 2019 email display goes scrambled. Windows 10 Outlook 2019 email display goes scrambled. Office 2019
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Outlook 2019 email display goes scrambled.
 
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I have not tried to disable the hardware acceleration as of yet. Client says the issue is intermitant. And has been much better since disabling the .com's but still appears occasionally. ( No word since Dec 2021 from Client) Will update you if she gets back to me... still following if you have more input - thanks
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Old 02-02-2022, 09:04 AM
saturnuranus saturnuranus is offline Outlook 2019 email display goes scrambled. Windows 10 Outlook 2019 email display goes scrambled. Office 2019
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It's actually disappearing from Outlook anyway, the hardware acceleration checkbox. I wasn't able to try it on a troublesome laptop today as it had already updated to an Office build without that option. For what it's worth, I went on to do a full reinstall with Windows 10 (build 21H2) and the latest Office build as well as all the latest drivers from the laptop manufacturers website (in this case Lenovo). Within half an hour we'd recreated the Outlook distortion issue
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Old 02-02-2022, 09:31 AM
kellie kellie is offline Outlook 2019 email display goes scrambled. Windows 10 Outlook 2019 email display goes scrambled. Office 2019
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Outlook 2019 email display goes scrambled.
 
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So it is good to note that from your example. Fresh install of the OS and Office doesn't fixt the issue. NOTED! and very helpful.. thank you
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image issue, outlook display issue, outlook screen issue

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