Outlook 2019 - Black Display when mouse hoovers over the main display

CleoLane · #1 09-05-2021, 10:25 PM

Windows 10 64 bit - Office 2019

Outlook displays black boxes when the mouse hoovers over the main view.
The link: "https://workshare.secure.force.com/knowledgebase/articles/Help_Articles/32-bit-Outlook-displays-black-boxes-white-boxes-and-or-blank-content" displays a view like mine.
They say: Enable hardware graphics acceleration
To enable this option, in Outlook, go to File > Options > Advanced and deselect Disable hardware graphics acceleration.

I do not have "Disable hardware graphics acceleration" in Outlook. Outlook is in Hebrew.

Please help to bring back to normal view.
What can I do?

Moonshine · #2 09-06-2021, 04:57 AM

CleoLane · #3 09-06-2021, 10:07 PM

Thank you.
I know this answer.

BUT I do not have this option in my outlook.

Until a few days ago everything looked alright.

What else may be the problem?

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