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Old 01-17-2021, 06:40 AM
tomdecker tomdecker is offline outlook folders missing after update to Microsoft 365 Windows 10 outlook folders missing after update to Microsoft 365 Office 97-2003
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outlook folders missing after update to Microsoft 365
 
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Default outlook folders missing after update to Microsoft 365

My PC runs Windows 10.
I subscribe to Office 365.
When I renewed my Office 365 it was updated to Microsoft 365.
Now OUTLOOK does not have any of my folders containing my e-mails.
There are over 2000 e-mails in the INPUT folder.


I have not yet determined the path to the outlook.pst data file to look at that folder.
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Old 01-22-2021, 01:13 PM
tomdecker tomdecker is offline outlook folders missing after update to Microsoft 365 Windows 10 outlook folders missing after update to Microsoft 365 Office 97-2003
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outlook folders missing after update to Microsoft 365
 
Join Date: Jan 2021
Location: NJ
Posts: 2
tomdecker is on a distinguished road
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I have discovered that the OUTLOOK that I was looking at is the new Microsoft 365 OUTLOOK .
I have 2 DELL laptops running Windows 10 and Office 365.
I recently renewed my Office 365 subscription to the new Microsoft 365 on one of the laptops (A).
The other laptop (B) continues to run OUTLOOK normally Send/Receive.
Laptop (A) can see my OUTLOOK e-mails in the .pst data file in the old format until the Microsoft 365 change on Jan 11th.
Since then Send/Receive does not run. I know the ISP has my e-mails that I see when accessing the new OUTLOOK in Microsoft 365.
I don't know where to begin to try to determine the cause of this problem.
Any suggestions will be greatly appreciated.
Tom
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