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Old 12-14-2020, 05:41 AM
clax808 clax808 is offline Unable to update password, as 'that isn't your current password', even though it is? Windows 10 Unable to update password, as 'that isn't your current password', even though it is? Office 2019
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Unable to update password, as 'that isn't your current password', even though it is?
 
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Unhappy Unable to update password, as 'that isn't your current password', even though it is?

Upon trying to log in to my Outlook email, it says that:


'Your account is at risk. To help you - and only you - get back into [email], we need to verify your identity.'

I have then successfully entered the verification code that was text to me, and moved to the 'Update your password' page. This is where I have a problem.

On this page, every time I have entered my current password, it says 'Try again - that isn't your current password.' I have definitely entered in correctly and it is the correct password, and in order to have reached this point in the log-in, I would have had to enter it correctly in the first place. How do I reset my password and access my account if it keeps saying this?

The troubleshooting details name it as Error Code 120000.
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