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Sort mail on basis of repeating messages
An electronic lock sends a mail when:
1. its battery is low AND 2. someone uses the lock That means: until the battery is replaced and the lock is reset mails are coming in. (sometimes 10-20 times within an hour) step 1.The mails come in to a mailbox called e.g. lock@company.com But whe need te mail as a incident-call in our FMIS, so: step 2. - by hand - whe move the mail to another mailbox (e.g. Servicedesk@company - INBOX). step 3. Our Fmis system pulls the e-mail from that INBOX and creates a incident-call from the mail. step 4. remove all the following mails from that lock to the Deleted Items, because we want only one incident-call in the Fmis-system I would rather not do step 2 and 4 by hand. step 2. make a rule that moves the email to the right box (easy) but: step 4. Can Outlook recognise: I already had that mail today, so this time another rule applies: move this one to Deleted Items. Difficulties: We have around 500 of these locks. So within a short time we can get these emails from different locks. The mail is the same but for the content. From: "Server@Locks.nl" subject: "low-battery warning" content:"Low battery warning [date][time] from lock [X]"- where X is the name of the lock. So: date and time So outlook needs to look in the content and make a dicision: Today: this Lock-name is new OR not new new: message goes through (to INBOX service@company.com) not new: message goes to deleted items (to DELETED ITEMS) Is that possible, and how? |
Tags |
rules; outlook; variables |
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