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Old 07-06-2020, 10:19 PM
BL1854 BL1854 is offline Outlook exits unexpectedly when clicking "run rules now" Windows 10 Outlook exits unexpectedly when clicking "run rules now" Office 2019
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Outlook exits unexpectedly when clicking "run rules now"
 
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Default Outlook exits unexpectedly when clicking "run rules now"

Windows 10 - Microsoft Outlook 365 16.0.13001.20266 32 bit.



I have been running outlook happily for some years with a rather long and complex set of rules. In the last week I have noticed that if I go into the rules editor and click "run rules now", the outlook application exits and restarts. I also see this with other operations within the rules editor.


At first I though one of my rules had somehow become corrupted and I needed to run SCANPST or something like that, but I am seeing this on two different computers each with local outlook files, which strongly suggests a newly-introduced bug / incompatibility between the latest version of outlook and one or more of my rules.


Looking in the event viewer I see "Application Error"
Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef262ee
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x143c55e0
Faulting process id: 0xe86c


Faulting application start time: 0x01d653e38c586d6d
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: unknown
Report Id: a98f9bd3-66f4-4733-8739-f75165d409cb
Faulting package full name:
Faulting package-relative application ID:







anyone else seeing this?


I think my next step is to try to remember how to back down to a previous version of outlook. I have a note somewhere how to do this, but it has been a while.


Thx for the help


Ben
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