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Old 06-20-2020, 02:43 PM
aloha rob aloha rob is offline Password recovery for hotmail.com asks for credit card number!? Mac OS X Password recovery for hotmail.com asks for credit card number!? Office 2019
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Password recovery for hotmail.com asks for credit card number!?
 
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Default Password recovery for hotmail.com asks for credit card number!?

I got an email from Microsoft Security to my recovery account that someone from Vietnam had broken into my hotmail.account. I verified that my password no longer worked to get into the account. Then I went back to the recovery account and the Microsoft Security email that alerted me to the break in from Vietnam. There was a link to reset my password and recover my account. I clicked it and as I progressed through the variety of questions for my identity, (including dob, name, the id of the last email addresses I had sent a message to and their subject lines) I was asked if I had purchased a product from Microsoft. I answered yes. Then the next window said since I had bought a product from Microsoft I needed to give the credit card number I had used. At that point I got out of the web page.



Is this an actual Microsoft recovery question or a scam?

I'm subscribed to Office 365. Is there phone support from Microsoft I can turn to? (Google search pointed me to this forum) If so, what might that be?
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Old 06-20-2020, 04:35 PM
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macropod macropod is offline Password recovery for hotmail.com asks for credit card number!? Windows 7 64bit Password recovery for hotmail.com asks for credit card number!? Office 2010 32bit
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It's a scam. Microsoft would not be asking for a credit card number, since no form of payment is needed with a hotmail account. See, for example:
Security Alert from Microsoft Account Team - Scam? - Microsoft Community
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