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  #1  
Old 02-14-2020, 05:13 PM
MF@18th MF@18th is offline Outlook Inbox Won't Keep Messages Windows 10 Outlook Inbox Won't Keep Messages Office 2019
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Default Outlook Inbox Won't Keep Messages

I have a new HP Pavilion x360 laptop. I subscribed to Office 365 to get Outlook so I could bring my Spectrum Webmail (@roadrunner.com) emails into the Outlook program and read them there.



My Outlook has two problems:

1. It will only show emails received today. Anything older disappears. I cannot look at any emails I received in past days, weeks, months, or years.

2. When a new email arrives, even the earlier ones from today disappear. I can find no way to retrieve them and get to see them again.

I talked with the tech support people at Spectrum. They say the problem is with Outlook. I talked with the Microsoft tech support people also. They say the problem is with the Spectrum server.

I would very much appreciate any light you can shed on this situation. Thanks in advance for whatever you might be able to tell me
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  #2  
Old 02-19-2020, 07:56 AM
whyisntitsimple whyisntitsimple is offline Outlook Inbox Won't Keep Messages Windows 10 Outlook Inbox Won't Keep Messages Office 2019
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Are the messages dispersing, or is it that you just cant see them? Check the view is showing ALL MESSAGES View only unread messages - Outlook
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Old 02-19-2020, 11:13 AM
MF@18th MF@18th is offline Outlook Inbox Won't Keep Messages Windows 10 Outlook Inbox Won't Keep Messages Office 2019
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Outlook Inbox Won't Keep Messages
 
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Default Thank You! RE: Inbox Won't Keep Messages

Thank you for taking the time to help me. I appreciate it.

I tried clicking on showing all messages, and it made no difference.
After spending an hour on the phone with Spectrum, our email provider, and then another hour on the phone with Microsoft, each said the problem was in the other one's program.

So I decided that I would try to make an end-run on it. I set a rule in Outlook that any message that comes into my inbox is immediately moved to a different file I set up called "Attention Needed." And it seems to be working. New mail shows up in the "Attention Needed" file and, importantly, it stays there. So now, I not only see the new mail as it comes, I also can look at and respond to yesterday's, last week's, and so on.

Your name says it all: whycantitbesimple Thanks again.
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Old 02-20-2020, 03:01 AM
whyisntitsimple whyisntitsimple is offline Outlook Inbox Won't Keep Messages Windows 10 Outlook Inbox Won't Keep Messages Office 2019
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Glad you've found a way forward.
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