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Old 08-22-2019, 06:19 AM
mstw mstw is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 7 64bit Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010
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Default Outlook 2010 suddenly having problems send/receiving Gmail emails! Help!

Since late July I started noticing one by one my Gmail accounts no longer were downloading mail from the server. And finally last night I noticed that all of them were not sending or receiving email anymore. I have about 5-6 accounts for different purposes. They all no longer work with Outlook and I have changed nothing. I can log into webmail to get my email and it seems it is coming through on my phone also, but not Outlook. I started noticing mail not being able to be sent out from my last functioning account and now I am trying to figure out what happened...




Did Microsoft or Gmail just make some updates?



Platform: Win 7 64
Software: Outlook 2010
Service: POP3
Settings: incoming 995 / SSL required / outgoing 587 TLS



The errors are as follows:


Task 'GMAIL - XXXXXX Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'


Task 'GMAIL - XXXXXX - Sending' reported error (0x800CCC7D) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'


I am getting these two errors on every single account now!



So I try to fix it, and the it prompts me for a password and user ID which of course also doesn't work, so now I get a new error as



Task 'GMAIL -XXXXXXX - Receiving' reported error (0x800CCC91) : 'Your e-mail server rejected your user name. Verify your user name for this account in Account Settings. The server responded: -ERR No POP server defined. Use real server address instead of 127.0.0.1 in your account.'


no ideas where 127.0.0.1 came from either...



I have attempted to create a new outlook profile for the accounts using imap, but outlook is not liking the settings and send/receive is still failing.



Was this problem caused by Windows? Gmail? A crash of Outlook? A virus? or something else? And how to fix it?


Any ideas?


Furthermore, I downloaded Thunderbird and attempted to to create imap and pop3 accounts with Gmail, and it too failed. I have also tried to delete and re-enter the information in outlook, but to no avail.



Thanks!
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  #2  
Old 08-27-2019, 12:26 AM
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Lugh Lugh is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 10 Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2016
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Try Outgoing 465.

Assuming that doesn't fix it, which it probably won't, you need to enable "Less Secure Apps Allowed" in your Gmail account for use with Outlook—check that setting in Gmail.
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Old 08-27-2019, 04:21 AM
mstw mstw is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 7 64bit Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010
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Thanks for the reply, and yeah, that didn't work.


And I have already checked all of my accounts, all of them are already set to "Less Secure Apps Allowed". I found that info online when I started to have problems, but mine were already set to that, so that is not what is causing the problem.



So I am dumbfounded... All of a sudden July 31, everything stops.. All Gmail accounts. I have even installed Thunderbird to test it, and the same problem happens.
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Old 08-28-2019, 10:51 PM
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Lugh Lugh is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 10 Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2016
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Quote:
Originally Posted by mstw View Post
I am dumbfounded
Yeah, that's definitely unusual.

Quote:
Originally Posted by mstw View Post
I have also tried to delete and re-enter the information in outlook, but to no avail
Have you tried creating a completely new account in Outlook, say for one of your lesser Gmail accounts? Worth a shot…

Since both Outlook & Thunderbird fail, it's unlikely they're the problem. Which points to one of two things:

1. Something on Gmail's end. Check the forums over there, see if there are a bunch of people complaining.

2. Something in your network which is interfering with both Receive & Send. The mention of 127.0.0.1 is interesting, because that's a local address, a sort of 'loopback' when you don't want requests to leave your local network. Here's Wiki's explanation of it.

My top suspicion at this stage is something has gone awry in your network settings. I'm not knowledgeable enough on that subject to offer good advice, but it could be in your router, modem, switch, or your own PC's network card settings.

I assume you can reach the rest of the internet without a problem? Eg websites, download locations etc. So it's not a global access issue, but rather limited to the mail protocols. That I think suggests it's unlikely to be a hardware issue, eg corrupted drivers.

I don't have a clue what could simultaneously impact POP, IMAP and SMTP all at once.

Hmm, a couple of quick things you could try to maybe provide more clues: Setup a completely new account on both Gmail and Outlook.com and have someone send test messages. If both fail, it's almost definitely a problem in your network, as surmised above. If one or both works… then I'm not sure where that would leave us

I'll see if I can roust up a guru to have a peek at this thread, as I'm mostly flailing around in the dark with you.

Btw who's your ISP? It's possible they could be messing with your mail access too—check for complaints on their forums.
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Old 08-28-2019, 11:50 PM
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Pecoflyer Pecoflyer is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 7 64bit Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010 64bit
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Are you using a VPN?
If so perhaps change the server?
(just been struggling with mine , just an idea following up on Lugh's brilliant suggestions)
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Old 08-29-2019, 09:37 AM
mstw mstw is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 7 64bit Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010
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Quote:
Originally Posted by Lugh View Post
Yeah, that's definitely unusual.



Have you tried creating a completely new account in Outlook, say for one of your lesser Gmail accounts? Worth a shot…

Since both Outlook & Thunderbird fail, it's unlikely they're the problem. Which points to one of two things:

1. Something on Gmail's end. Check the forums over there, see if there are a bunch of people complaining.

2. Something in your network which is interfering with both Receive & Send. The mention of 127.0.0.1 is interesting, because that's a local address, a sort of 'loopback' when you don't want requests to leave your local network. Here's Wiki's explanation of it.

My top suspicion at this stage is something has gone awry in your network settings. I'm not knowledgeable enough on that subject to offer good advice, but it could be in your router, modem, switch, or your own PC's network card settings.

I assume you can reach the rest of the internet without a problem? Eg websites, download locations etc. So it's not a global access issue, but rather limited to the mail protocols. That I think suggests it's unlikely to be a hardware issue, eg corrupted drivers.

I don't have a clue what could simultaneously impact POP, IMAP and SMTP all at once.

Hmm, a couple of quick things you could try to maybe provide more clues: Setup a completely new account on both Gmail and Outlook.com and have someone send test messages. If both fail, it's almost definitely a problem in your network, as surmised above. If one or both works… then I'm not sure where that would leave us

I'll see if I can roust up a guru to have a peek at this thread, as I'm mostly flailing around in the dark with you.

Btw who's your ISP? It's possible they could be messing with your mail access too—check for complaints on their forums.

So let me give a little more background and then fill you in on the latest...


1. Sometime around the end of July I bought a Lenovo Pad and tied it to one of my gmail accounts. Since that time there has been issues. Coincidence? Maybe. Of course the new device set off a security issue, but Google doesn't really block stuff, they just send an email and say, hey, did you log in from this, or that, or whatever, or check your settings. I think it did ask me the security question, but all is good. Webmail working. Smart phone can download messages also. so no issues there.


2. I found out by posting the problem to another forum that Microsoft OS had not updated since 2017. Wow! Yeah, that was scary. So a program mini something was recommended, so downloaded, installed, ran it, MS magically started updating. I was hopeful that maybe this would fix the problems in outlook. But... no... same.. But I am happy Win 7 is now updated.


3. All my other outlook 2010 accounts are still working. I have several of my own domains, all working fine, but all servers are off site through a host. I also have a yahoo.ca account and a hotmail account, they too, are working fine.


It was ALL 7 Gmail accounts that just stopped. Some of them I didn't realize it as I rarely used them, but the main account I use for work, just stopped, and I was like what's going on, and then I found all of them had stopped.



Today, you recommended I try to install a new outlook365 free account. I did, it is not working. Here is a screen shot of the message I get from Outlook when I try to add it. That is just more weird...



I am worried that Outlook may be corrupt somehow. Maybe a system reboot in the middle of something corrupted something. But why only gmail accounts? Outlook is otherwise running normally.


I did notice that Gsuite came out in July, but I have yet to find any information linking the two things together. I also searched all over the net, there are a few people that reported the problems last year, March this year, and a few others, but not many. Most support is saying well, it's the two factory issue and you need to turn it off, like what was recommended above, but mine are all off. So that is not what is causing it.


Yes, I can access the rest of the internet, this site for example, all the other things I normally do, and all of my other mail accounts, and I have many. Everything else seems to be working fine.


My ISP is in Taiwan - CHT, the biggest one, where I live. And Taiwan and China are separate, there is no great fire wall here, Taiwan is independent for all intensive purposes, so this is not the cause. As far as I know no one here has had issues with this. I have checked with some local friends and no one is reporting anything. In addition, why would my phone be working to download mail, either by wifi through the same ISP or through my data connection through my phone company? I highly suspect it is either related to something Gmail did, some kind of corruption in outlook, or some network settings somewhere that started interfering with Gmail, but why it would be limited to Gmail, I have no idea.


Let me know if you figure anything out, or find that great wonderful guru you were referring to. haha. I too, am constantly looking around for a solution or for someone else who may have figured it out. I am wondering if something just happened to my network settings during a blue screen or something that I have had recently. Or a crash, while outlook was open and downloading mail...



Anyway, thanks for replying, and hope someone can answer.
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File Type: jpg 2019-08-30 00_19_53-Test Account Settings.jpg (88.2 KB, 8 views)
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Old 08-29-2019, 09:38 AM
mstw mstw is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 7 64bit Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010
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Quote:
Originally Posted by Pecoflyer View Post
Are you using a VPN?
If so perhaps change the server?
(just been struggling with mine , just an idea following up on Lugh's brilliant suggestions)



No, I am not using a VPN. I have one through Avast that I occasionally turn on, but when I do, usually I will close Outlook as it causes some issues before. But I learned that I should close it before I turn it on.
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Old 08-30-2019, 04:39 AM
gwwood gwwood is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 10 Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010
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My port settings are 993 ssl 587 tls and it works. Also, I found that if you've added two-factor authentication to your google account, you have to log into that account, generate a password, and enter that password when Outlook asks for password.
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Old 08-30-2019, 07:37 AM
mstw mstw is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 7 64bit Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2010
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Quote:
Originally Posted by gwwood View Post
My port settings are 993 ssl 587 tls and it works. Also, I found that if you've added two-factor authentication to your google account, you have to log into that account, generate a password, and enter that password when Outlook asks for password.



I think you have not read the information carefully...


Perhaps for you it works, the port settings are not the problem.



Two factor authentication is only for smart phones and tablets, but they don't ask me, and it is not activated it, even for my portable devices, I have mentioned it several times. And I am aware of how to use Outlook, I am not a novice.
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Old 09-07-2019, 02:12 AM
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Lugh Lugh is offline Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Windows 10 Outlook 2010 suddenly having problems send/receiving Gmail emails! Help! Office 2016
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Quote:
Originally Posted by mstw View Post
That is just more weird...
Again, no argument from me on that

Thanks for your detailed update, useful info.

Quote:
you recommended I try to install a new outlook365 free account
No, an Outlook.com account—the new Hotmail. But it hardly matters based on your update.

Total long shot out of left field if you want to try it: Change your DNS provider to Google's—Primary 8.8.8.8, Secondary 8.8.4.4

Have a look in the Trust Center, see if you can add Gmail to something there—been too long since Win7/Outlook 2010 to point to anything specific. I've solved an occasional connection glitch by rooting around in the Trust Center.

Quote:
I have checked with some local friends and no one is reporting anything
Were they using Win7 & Outlook 2010?

Any chance emails from Google to you re your accounts could have gone in your spam and you missed them? I know, hugely unlikely with ~6 accounts—unless one of them was set as the 'Recovery Address' for all the others. Just yesterday my better two-thirds was locked out of one of her regular Gmail accounts while trying to access it from a different laptop. As her Recovery Address, I got the Google email with instructions to sort it out.

Another long shot: Could you have reached some kind of storage or transmission limit in Gmail? Unable to Send/Receive is symptomatic of full mailboxes and similar resource constraints.

Quote:
Let me know if you figure anything out
Sadly, I'm flailing about on this one. There's evidence it can't be only Gmail, or your network, or Outlook—which leaves some weird interaction between 2 of those. Please post back if you discover the cause.
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