Searching for e-mails in a Shared Mailbox prior to start date.

[m5fgn]

Hi All,

I have 2 new users who when they try searching for items in a shared mailbox which has existed for many years can only see results appear from their start date onwards. Is this normal behaviour for Outlook? Is there a way to change the search results so that all historical results are found. The mailbox is not archived and version is Office Outlook for Office 365 (16.0.11727.20222) 64bit.



Thanks.

[Lugh]

Look in their File > Options > Search

There's a choice there "Improve search speed by limiting the number of results shown" which might be the cause.

The Troubleshooter when you click the 'Indexing Options…' button might help.

[m5fgn]

Thank you @Lugh but unfortunately this did not solve the issue. Good shout though I hadn't tried that.

[m5fgn]

To anyone who finds this post with the same issue - this was resolved by turning off Cached Exchange Mode

[Lugh]

Thanks for reporting back, that's helpful