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Old 07-17-2019, 08:33 AM
Patrik Patrik is offline Import PST not possible / workaround wanted Mac OS X Import PST not possible / workaround wanted Office 2019
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Default Import PST not possible / workaround wanted

Dear Community,
I’m trying to import a .pst file (exported on a Windows computer) in Outlook for Mac (Version 16.26) but the process bar doesn’t move at all, even after hours. Cancelling the task doesn’t work. When I try to quit the application, it says, I need X GB of free space, which I have. I have taken a short screen capture. I uploaded it to Youtube: Outlook Problem - YouTube
This is just to show the whole process. The times before I have waited at least an hour for the import, but there was no progress. The status bar didn’t move at all.

I have already addressed this issue to Microsoft. They want me to try the import on another device, which is not possible at the moment. Now, because I couldn't solve this problem, I'm trying to find a workaround.

The previous owner of the mailbox used many folders to organize the emails. I need to keep that structure. Now my problem is, that those folders are not visible on the webmail / mailserver. There only the folders "inbox", "sent", "trash" and some others exist. If I could sync the folder structure from her outlook (2013 or 2016) to the mailserver, I could later just download / sync from there and wouldn't need the .pst. Does that thought make sense and how can I achieve, that the folder syncs between Outlook and the mailserver?



I'm sorry for the long and maybe complicated post.
Thank you a lot for helping me out on this one.
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Old 07-18-2019, 12:30 AM
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gmayor gmayor is offline Import PST not possible / workaround wanted Windows 10 Import PST not possible / workaround wanted Office 2016
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I don't pretend to know anything about the Mac version of Office, but will Outlook in this version not simply open the PST file as it would in the PC version? Even on the PC, this is preferable to importing the data from it.
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Old 07-18-2019, 03:48 AM
Patrik Patrik is offline Import PST not possible / workaround wanted Mac OS X Import PST not possible / workaround wanted Office 2019
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@gmayor: Thanks for your answer. Do you mean like double-click and let the software do its magic? Unfortunately, this doesn't work on Mac or at least not on my machine. I have tried that but nothing happened, then I clicked "Open with.." and chose "Outlook", but this will only open a new email addressed to the email address of the .pst file.
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Old 07-18-2019, 04:27 AM
Moonshine Moonshine is online now Import PST not possible / workaround wanted Windows 10 Import PST not possible / workaround wanted Office 2016
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What happens when you go to File > Open & Export > Open Outlook Data File?

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Old 07-19-2019, 12:57 AM
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Lugh Lugh is offline Import PST not possible / workaround wanted Windows 10 Import PST not possible / workaround wanted Office 2016
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Quote:
Originally Posted by Patrik View Post
Do you mean like double-click and let the software do its magic?
No, Graham means putting the PST in the location where Outlook looks for the 'Data File' to use. I have no clue re Outlook for Mac either, but this is a simple 30-second task on PC—put the PST in the right place, and tell Outlook to use that PST as its "Data File".
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