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  #1  
Old 07-17-2019, 06:17 AM
m5fgn m5fgn is offline Searching for e-mails in a Shared Mailbox prior to start date. Windows 10 Searching for e-mails in a Shared Mailbox prior to start date. Office 2016
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Exclamation Searching for e-mails in a Shared Mailbox prior to start date.

Hi All,



I have 2 new users who when they try searching for items in a shared mailbox which has existed for many years can only see results appear from their start date onwards. Is this normal behaviour for Outlook? Is there a way to change the search results so that all historical results are found. The mailbox is not archived and version is Office Outlook for Office 365 (16.0.11727.20222) 64bit.

Thanks.
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  #2  
Old 07-19-2019, 12:04 AM
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Lugh Lugh is offline Searching for e-mails in a Shared Mailbox prior to start date. Windows 10 Searching for e-mails in a Shared Mailbox prior to start date. Office 2016
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Look in their File > Options > Search

There's a choice there "Improve search speed by limiting the number of results shown" which might be the cause.

The Troubleshooter when you click the 'Indexing Options…' button might help.
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  #3  
Old 07-29-2019, 03:52 AM
m5fgn m5fgn is offline Searching for e-mails in a Shared Mailbox prior to start date. Windows 10 Searching for e-mails in a Shared Mailbox prior to start date. Office 2016
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Thank you @Lugh but unfortunately this did not solve the issue. Good shout though I hadn't tried that.
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  #4  
Old 08-05-2019, 03:58 AM
m5fgn m5fgn is offline Searching for e-mails in a Shared Mailbox prior to start date. Windows 10 Searching for e-mails in a Shared Mailbox prior to start date. Office 2016
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To anyone who finds this post with the same issue - this was resolved by turning off Cached Exchange Mode
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  #5  
Old 08-08-2019, 03:43 AM
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Lugh Lugh is offline Searching for e-mails in a Shared Mailbox prior to start date. Windows 10 Searching for e-mails in a Shared Mailbox prior to start date. Office 2016
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Thanks for reporting back, that's helpful
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