AOL Inbox on Outlook for Mac stopped working...

[mdsalemi]

Problem started on July 25, 2018. After that point, emails destined for my xxx@aol.com account were indeed showing up on my iPhone, and I verified they were on the AOL mail server (by going to AOL webmail through Safari browser), but they STOPPED coming into my (Outlook 2011/Yosemite setup) on my desktop. I can send OK out of that, but Outlook does not see the Inbox on the server. I verified the account settings in a number of locations and they are the ONLY ones I see.

So, this morning from another location, and using my laptop (Outlook 2016/High Sierra) when I first booted up and started Outlook, all the mail came in, and was visible in the Inbox. However, since then—early this morning, no new mail has come in to the laptop. It still comes in to the phone, and of course is still on the AOL mail server. Something happened somewhere.



So it is this: mail to my AOL address IS getting to the server. My iPhone is getting the mail in real time. Both my laptop (Outlook 2016/High Sierra) and my desktop (Outlook 2011/Yosemite) do not see the AOL inbox. Outbound mail is working fine.

Any ideas?

Note, when I say "see the server" I mean Outlook on the local desktop or laptop is not "syncing" with the Inbox on the AOL mail server.

Settings for AOL are thus, and have been since I set this up about 3 years ago: incoming mail is at imap.aol.com on port 993 using SSL. Outbound is smtp.aol.com on port 587 using SSL. Nothing changed on either computer, and all other mailboxes are working fine--gmail, yahoo, outlook 365, etc.

[mdsalemi]

Well, I sort of figured out and solved my issue. Doesn’t explain it, and doesn’t explain what change there was that created the issue, but nonetheless here’s it is.

On the setup for AOL mail by IMAP, they provide a default set of folders: Inbox, Draft, Sent, Trash, Bulk, Archive, Drafts, Notes, Saved, Spam. When you add an AOL IMAP mail account to Outlook those folders show up.

Well, some time ago, I created a subfolder within the INBOX (nested, as it were) and created a rule such that mail from a certain group of people would end up there. I created this subfolder in Outlook, and this synchronized back to the AOL server. It functioned without issue for some time. Note, I also have the same setup on another email Inbox (Exchange, not IMAP) and a second Inbox (POP3, not IMAP) and these have worked perfectly for years, all on the same Outlook 2011 for Mac. The subfolder for the AOL account worked fine until July 25. At that point, nothing synced on the INBOX side, but it did take me some days to notice that. Most of my mail is initially read on the iPhone, and the problem did NOT manifest itself there, nor on AOL webmail, nor on Outlook for iOS. Just on the desktop version.

So, just out of curiosity today, I went to webmail on aol.com, moved all the messages in the Inbox subfolder back up into the Inbox parent, then deleted the subfolder. Now, only one Inbox, no nested subfolders.

...and that solved the problem. All the mail started syncing and function is back to normal. For some reason, the AOL IMAP setup on Outlook can no longer handle nested folders in an Inbox, as of July 25. Why? That I cannot tell you.

[Mimi2]

I've been fighting this battle myself for the last week or so. I read your fix and thought I wonder...so I logged into AOL via the web portal and proceeded to move all the mail from their current folders into newly created folders of the same name. It apparently worked. All my folders are now syncing in outlook except for the inbox. So I created a new folder via the web portal and then created a filter to send all email coming into the aol address to forward to the new folder. Not exactly ideal but I'll take it for now. You are the only person who's post I've seen that worked!! I just wanted to thank you for being such a genius!

[mdsalemi]

Thanks for the kind words, Mimi. I'm hardly a genius here, just persistent following the scientific method. I also posted this issue to the Apple forums, and I would have posted it to AOL forums but they do not exist.

While I appreciate all who try to help, there were those that suggested (in and out of these forums) boilerplate answers..."boot up in Safe Mode"..."create a different profile"...but they didn't actually read what specifically was happening, nor understanding that this happened on two totally different computers, running different operating systems, and completely different versions of software. If you have an identical problem in a situation like that I'm here to tell you Safe Mode and Profiles are NOT your answer.

The key to solving this issue was in seeing the little indicators as to what was happening on the lower right of the Outlook screen.

I don't know why nested Inbox folders suddenly became an issue on Outlook for desktop (remember it all worked on Webmail and on iOS) but they did and once it was gone so was my sync issue.