Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 07-26-2018, 02:49 AM
kevvie kevvie is offline Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Windows 7 64bit Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Office 2016
Novice
Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items
 
Join Date: Jul 2018
Posts: 3
kevvie is on a distinguished road
Exclamation Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items

Hi all, I've searched Google countless of times, nearly read all info I possibly can on it. Then I found this forum. Maybe you have had the same problem.



I've got two IMAP accounts in Outlook 2016. The one account seems to be working fine. When I delete a message it goes out of Inbox to Trash.

However, with the second account, when I delete the message it stays in the Inbox, no strike through or indication it's been deleted. It does show up in Deleted Items though, but still appears in Inbox. (account 1 goes to trash and other to Deleted Items?)

The second account's advance setting has a tick on "Purge Items when switching folders..." so does the first account which is working fine.

I have gone to File > Options > Mail and the setting there was move to "Trash". So I believe that both accounts deleted mail will move to Trash in their own accounts.

In short, 1st account deleted message moves immediately to Trash.
2nd account's message still displays in Inbox and in Deleted items.

So, what does the first account has that the second does not?

Totally puzzled!
Reply With Quote
  #2  
Old 07-26-2018, 02:57 AM
kevvie kevvie is offline Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Windows 7 64bit Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Office 2016
Novice
Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items
 
Join Date: Jul 2018
Posts: 3
kevvie is on a distinguished road
Default

When I try and purge the problematic account:

See attached,
Attached Images
File Type: jpg purge_acc2.jpg (60.8 KB, 10 views)
Reply With Quote
  #3  
Old 08-02-2018, 12:57 AM
kevvie kevvie is offline Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Windows 7 64bit Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Office 2016
Novice
Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items
 
Join Date: Jul 2018
Posts: 3
kevvie is on a distinguished road
Default

The only way to resolve this was to delete the imap accounts and data files en re-add the accounts.
Reply With Quote
Reply

Tags
imap, outlook 2016, trash

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Deleted Items Reappear @ re-opening Outlook robertgowdy Outlook 1 12-11-2016 10:26 AM
Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Outlook 2013 - How to make "deleted" items to to the DELETED folder? drgerry Outlook 3 05-16-2016 05:18 AM
IMAP account - send deleted items to new folder? silawtz Outlook 0 01-21-2016 07:04 AM
Outlook 2016 - IMAP - Deleted message doesn't go to Trash or Deleted Items Outlook 2007 sends new mail to deleted items sajmeister Outlook 1 04-25-2009 02:59 PM
deleted items not going in to trash glg4e Outlook 0 06-27-2006 10:19 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 02:29 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft