Viewing Faxes.

#16 09-12-2005, 05:55 PM

That's as it should be then.
I have no other ideas. Haven't seen this.
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" <wiley@mentorits.com> wrote in message
news:uZ$w4H9tFHA.1168@TK2MSFTNGP10.phx.gbl...

Quote:

MS Office Document Imaging, sorry 'bout that...

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
news:uSB6otAtFHA.1204@TK2MSFTNGP15.phx.gbl...
I see.
Unfortunately, you're the only one for whom deleting the contents of OLK
hasn't worked, so I have no idea. Post back when you figure it out. I
agree it sounds like an OL2K3 problem. The Fax Service is no longer in
the picture since you're talking about an email with an attachment now.
Did you ever tell me what the file association for TIF was or what you
meant by MSViewer?
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" <wiley@mentorits.com> wrote in message
news:uPWv4I9sFHA.1172@TK2MSFTNGP11.phx.gbl...
No sir. Nothing is required client side. SBS Fax Server receives the
incoming fax, saves it as a TIF, then sends an email to the recipient.

In any case, the problem is with Outlook 2K3, not the Fax Server, Win2K
or anything else because it works with three other users.

Thanks tho...

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
news:%232Pb9$zsFHA.2392@tk2msftngp13.phx.gbl...
But you must have some client side fax software installed to
communicate with SBS Fax.
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" <wiley@mentorits.com> wrote in message
news:uCfXKmzsFHA.2532@TK2MSFTNGP10.phx.gbl...
Thanks again. Actually MS Fax Server saves the incoming fax as a TIF,
then simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually
been doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up
til then it worked for over two years. So this is why I'm confused. So
something in the my Outlook (becuase other uses get emails with the
attachments and can open/save them) has changed to prevent me from
opening TIF files, but all others open and view just fine.

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
news:eYNb0AzsFHA.4052@tk2msftngp13.phx.gbl...
That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to
redirect to an SBS group.
I do recall that Office 2003 changes the file association for TIF
files from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" <wiley@mentorits.com> wrote in message
news:eu7XotysFHA.2212@TK2MSFTNGP15.phx.gbl...
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K)
and Win2K. This all worked fine up until last week.In fact, I added
another user to the FaxGroup and she gets the fax attachments and
can open them just fine.

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in message
news:%23o8iIkysFHA.4036@TK2MSFTNGP12.phx.gbl...
By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
"Wiley Coyote" <wiley@mentorits.com> wrote in message
news:uxMvXZysFHA.4036@TK2MSFTNGP12.phx.gbl...
Don't know why the OLK folder was missing, but I recreated it and
the same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is
quite annoying...

Thanks Russ.
"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in
message news:uRbX9sAsFHA.3732@TK2MSFTNGP11.phx.gbl...
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does
not integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
"Wiley" <rgutery@mentorits.com> wrote in message
news:uxbGxe%23rFHA.3720@TK2MSFTNGP14.phx.gbl...
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 &
OLKS so I
added these - still no go.

Wiley

"Russ Valentine [MVP-Outlook]" <russval@gmail.com> wrote in
message

news:uePobV0rFHA.908@tk2msftngp13.phx.gbl...
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the
Open field.
Click OK. You should see a Windows Explorer window with the
folder list
in
the left-hand pane. (If you don't see the folder list in
Windows XP,
click
the Folders button in the toolbar.) Just below the folder
named Temp you
should see one called Temporary Internet Files. Click the plus
sign to
its
left. You should then see a subfolder whose name starts with
OLK. Select
this folder so that it's contents display in the right-hand
pane. Click
Edit>Select All and then click the Delete button (or press
Delete or click
File>Delete). Close the Explorer window and restart Outlook.
Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
"Wiley" <rgutery@mentorits.com> wrote in message
news:%239sGRmzrFHA.464@TK2MSFTNGP15.phx.gbl...
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you
want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking
about. I've
checked the Temporary Internet Folder, the user TEMP dir,
Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes
sitting there
that
I cannot access and I need to.

Thanks

W.

ookieh · #17 09-05-2006, 08:40 AM

I know this is an old thread, but I just had the same problem and wanted to comment.

My issue was with opening an Excel file. It appears that it doesn't matter what file type is being opened, however.

Same problem as described. Multiple years of opening the file via Outlook and suddenly a problem. Other solutions on the internet point to Antivirus problems, or having Excel "ignore other applications". Neither are correct for this specific error message.

The root problem is in opening files with the same name repeatedly. Outlook temporary file naming conventions will rename the temp. file with a (##), up to ## = 99. At the 100th iteration of opening the file, you will receive the "folder permission" error. This is why the fax view crashed as well, because they typically export always as the same name file too.

The solution proposed above in this thread - deleting the temporary folder contents - is correct and successfully solved my issue. However, note that, depending upon your Outlook version, the sub-folder under Temp. Internet Files will be OLK or OLK1, etc.

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