Windows XP SP2 system connected to SBS2003 domain (Exchange Server 2003
SP1 applied), Office 2002 SP3 and all critical updates applied.
Specific user on this machine cannot open emails with attachments of any
kind, nor recurring calendar appointments, nor Help -> About Microsoft
Outlook without causing a serious error requiring restart. In every
instance of this application error, the following is logged in
Application events:

Faulting application outlook.exe, version 10.0.6626.0, faulting module
msmapi32.dll, version 10.0.6515.0, fault address 0x000069d8.

Using a different user on the same machine (different mailbox, of
course), Outlook works flawlessly for the same tasks. Have removed old
profiles, removed frmcache.dat for affected user, disabled realtime
virus protection (Norton AV Corp 7.60), removed/reinstalled Office XP as


well as Outlook component, all to no avail.

This particular user has installed several programs in the past that
added add-ins to Outlook - all those programs have been uninstalled as
well. The only third-party program conceivably at issue is PGP Desktop
Version 9.0.1.2185 which was recently upgraded, but has not been
reported on any of the restarts as a trouble add-in.

Does anyone have a suggestion on getting this resolved?

Regards,
Ken