I have recently found that I am no longer able to download my outlook.com emails using Outlook 2007.



I have tried removing the account and re-adding it, removing and reinstalling the Outlook connector but I still get the following message:

Task '<email name>@outlook.com - Sending and Receiving' reported error (0x80040126) : 'The operation cannot be performed because the connection to the server is offline.'

Any ideas or suggestions how to resolve the problem? I AM able to access my email account using a web browser and with Microsoft mail, but I want a system that enables me to keep my emails in a file (outlook.pst) that can be backed up periodically against possible PC failure.

Access the account via the Outlook.Live.Com web portal and ensure that it still has the POP option set in Settings > Accounts > POP and IMAP.

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Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com

Hi

Many thanks for your post. I think this is finally shedding some light on the problem after a lot of searching and experimenting. I have set the options to POP and configured the website to allow POP deletions etc. but am still not quite there! When I set up the account again in Outlook 2007, I was able to add all the advanced settings of port, SSL etc. but under the internet email section I am being asked for Logon information: Username and password. I am not sure what to put here - as I have alreaady put the email account name and password in the section above. Can you shed any light on this?

Regards

Brian McHugh

Panic over!

I have just tried another option and have re-entered my email account name and password in this section and now all appears to be working.

Thank you SO much for your help - I have been struggling with this for days, and various 'Googled' solutions were just taking me around in circles. I had read that the Outlook.com serveres were being upgraded, and guessed that this might have been behind the problem. I was becoming resigned to the fact that I might have to buy a new copy of Office - which is overkill for the amount I use it.

I am now getting my Outlook.com emails delivered to my 'Main' email account - rather than having a duplicate set of folders under another tab labelled with my outlook.co email address - which is considerably neater as I have a large collection of emails from my former ISP filed there.

Thanks again.

Regards

Brian