Hi

A user has an issue opening Excel attachments in Outlook 2013 on an HP Pro 3405 Windows 7 64bit computer

The first time the user double clicks on the attachment, Excel opens up with a blank page (all grey, no grid)

All subsequent attempts to open the same attachment will succeed
If copied onto the desktop, it opens fine.
I have tried disabling ESET Nod32 antivirus
I have unchecked the option ignoring other applications that use DDE
I have tried disabling the protected mode for external sources
I have removed or disabled Excel Addins


I have repaired Office 2013
I have set Excel to run in Administrator mode
I have disabled hardware graphics acceleration
I have renamed the Office Software Protection Platform Service tokens
I have reassociated Excel files to Excel.exe

any other ideas ?

thanks
yann

Hi azurtem,

To resolve this issue, do the following steps:

1.) Excel settings

Start Excel >> click on File >> click on Excel Options >> click on Advanced
Navigate to General >> Ignore other applications that use Dynamic Data Exchange (DDE).

2.) Clear Outlook’s secure Temp folder

●To clear secure Temp folder of Outlook 2013, firstly locate to the folder and then proceed to next step. Follow the below path to locate to the folder:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\O utlook\Security

●Open the registry key “OutlookSecureTempFolder” by following the path mentioned above.
●Copy the path from the registry key.
●Open Internet Explorer.
●Paste the address in the Address Bar and press the Enter key.

For more info, click here: http://www.msoutlookware.com/attachm...e-outlook.html


Thanks & Regards
Anjlua