#1
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Imported contact not showing when To: is used
I imported my csv file into Outlook 2013 exactly as instructed from many sources... Here is how I did it. https://www.youtube.com/watch?v=eIrOLs91qtE I can see in the People tab on the bottom all of my contacts. I go to compose an email and when I press the To: tab my address book is empty. I use the drop down menu and try the two options there but it shows no contacts. |
#2
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When you imported the contacts, did it create a new contacts folder? E.g. if you go into People and look in the left hand navigation bar, it will say "My Contacts" and underneath will list any contacts folders you have within your profile. Default folder is called Contacts. If you have more than one then you often have to manually select that you want the additional contact folders to be used for email.
Select the one which contains the new contacts you have imported, right mouse click on the folder and choose Properties. Select the Outlook Address Book tab and then tick the box for Show this folder as an e-mail address book. Click OK. Go back into a new email message window and click To, the new contacts folder should now be displayed in the drop down list allowing you to choose a contact from it. Let me know if you still have problems. |
#3
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I was getting so excited... Something I had not looked at before. I followed you directions and the check box is greyed out
There were three options in that left panel... These two show my address book. Contacts and Contacts this computer only. There is also a I cloud option which does not have my contacts and that is the only one that allows me the check that box. |
#4
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Can you check that the Outlook Address Book service is installed in your profile? Go to the File tab, then Account Settings and choose Account Settings, click the Address Books tab and check that Outlook Address Book is listed. If not click New and choose Additional Address Books and select Outlook Address Book. If the service IS listed, then the box should not be greyed out, but it may have corrupted.
Can you confirm the type of email account you are running, e.g. IMAP, POP etc and then take a screen shot of each of the areas discussed, paste them into a Word document and upload it here so I can take a look. |
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