I have windows 7 & office 2007. I am attempting to create an email merge. I have tried to do so starting with first with outlook (which takes me to word) which failed in sending, and then starting with word (which takes me to outlook and then back to word) and also failed in sending. I have followed all instructions to a T (as provided by help in both programs as well as microsoft help online). What am I missing? Is there some connection between the 2 programs that needs to be set up first?