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Old 09-29-2015, 01:51 AM
jeroen jeroen is offline Outlook 2010: Saving attachments opens up wrong windows folder to save in Windows 8 Outlook 2010: Saving attachments opens up wrong windows folder to save in Office 2013
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Outlook 2010: Saving attachments opens up wrong windows folder to save in
 
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Default Outlook 2010: Saving attachments opens up wrong windows folder to save in

Hello hello,

First off, this takes place at a customer of mine, i do not have constant access to his/her pc, online at given times.
This client has Office Home & Business 2010 installed on a Windows 8.1 Pro 64 bits machine.

What happens: when an attachment is opened from Outlook it tries to open C:\Users\Documents\Documents.
Strange thing is, the last folder doesn't exist, also not in shadow copies or back-ups.

What I have tried thusfar: -created a string value, referring to default path in
HKEY_CURRENT USER\Software\Microsoft\Office\14.0\Outlook\Option s
-clearing temporary data with ccleaner (you never know)
-starting Outlook in safe mode / with administrative right
-Office recovery

Does anyone know a fix or acceptable work-around for this issue?


Any thoughts will be greatly appreciated.


Thanks!
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