Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 02-26-2015, 06:01 AM
BigFinger BigFinger is offline Addresses in To... field disappear when pressing send Windows 7 64bit Addresses in To... field disappear when pressing send Office 2010 32bit
Novice
Addresses in To... field disappear when pressing send
 
Join Date: Feb 2015
Posts: 1
BigFinger is on a distinguished road
Default Addresses in To... field disappear when pressing send

Hi



I have a piece of software that creates a new email message in Outlook from a template.

There are now two users (out of 25) in my company that when they press send on the email message the address in the To... field disappears. If you hover over the white space in the To... field the pop up will still appear showing the correct address but the address is now invisible. You can click on it and highlight, double click to open address details, so it is still definitely there.

When pressing send nothing happens. If you recreate the email from the external piece of software after a certain amount of attempts you will be able to send the email.

I have recreated user login profiles and recreated Outlook profiles. Removed Office, upgraded from Office 2010 to Office 2013 and also tried fresh installs of office 2010 and office 2013. The users are running Windows 7 64 bit fully updated.

Speaking to the support team for the external software they aren't doing anything special other than creating a mail from a template. They have several thousand other people using their system and have had no other users come across this issue.

Has anyone ever come across an issue like this before? Any suggestions?

Thanks in advance
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Too many email addresses equals no send seaboyd Outlook 0 02-23-2015 11:00 AM
when pressing link it is not working ketanco Excel 1 03-15-2013 12:40 PM
Addresses in To... field disappear when pressing send Can send to certain addresses but not others Merrilley Outlook 1 07-16-2011 06:19 AM
can reply but can't send to new addresses srpablo Outlook 0 04-19-2011 10:22 AM
unable to send test message Please verify the email address field jarv Outlook 0 04-30-2010 07:15 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 11:41 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft