Outlook 2013 crashes when doing a reply all

utickite98 · #1 10-06-2014, 12:27 PM

Using Outlook 2013 when I get an email that the sender has sent to several email addresses, I write my reply and click reply all. When I do this a message appears that Outlook has stopped responding and is looking for a solution. I usually click cancel and Outlook has closed. I open it again and check the email that I was replying to and it shows that I replied to the message. Does anyone have any ideas as to why this is happening?

thetraininglady · #2 10-06-2014, 03:21 PM

I would suggest going through this Microsoft Support Article which guides you through the steps for this type of error message.

http://support.microsoft.com/kb/2652320

Let us know how you go.

utickite98 · #3 10-07-2014, 07:42 AM

Thank you Clark and the training lady. I will try these options that you gave me. Have a feeling that an add-in may be the culprit.

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