I can't use outlook w/o having the user name/dialogue box come up over and over again. My ISP said it was a key logger- is that true? Checking other forums, removing this is very complex. could it be something else?

Who is your ISP?

Rogers is my ISP. When this happened before, they mentioned it was a key logger virus. do you agree? If so, it's very complicated to remove. Avira and Ad aware didn't ID it. But a free copy of Dr. Spyware (?) did but then I would have had to purchase it to remove it.

Do you think that's what it is?

I highly doubt that it's a keylogger. There are a multitude of potential reasons why it's not keeping your credentials.

Here are some different things to try, start with one and work your way down:

1. http://support.microsoft.com/kb/290684 (*WARNING - Some of these fixes require registry edits. Make sure to follow the directions or you could seriously damage your computer.)
2. http://www.howtogeek.com/howto/windo...word-on-vista/
3. Delete the Outlook Profile, Restart PC, and create a new one. Sometimes that helps.
4. Try uninstalling and then reinstalling outlook. *Make sure you back up your PST file just in case (Here's how: http://support.microsoft.com/kb/287070).

I tried the easiest thing first which was to create a new email acct. Followed instructions but it doesn't work because the dialogue box keeps on coming up. Further, am I supposed to delete the original acct because creating a new acct does it with the same email address, and then the same email problems with that dialogue box. Shd I go straight to registry?

Even though the new account does it with the same email. You have created a new profile since the original could of been corrupted.

I would just skip to the number 2 that I posted. At the howtogeek site. Ignore number 3 since that is what you just did. After step 2 move to 4.

Have you followed these instructions to setup your account?

http://help.yahoo.com/l/ca/rogers/ma...op/pop-06.html

I have been using this mail acct for a few years w/o a problem until 2 weeks ago.

When I go to c drive I do not see a folder called Users. I did a search but didn't turn anything up.

So shall i call my ISP again and reset password?

Sorry. I got you confused with someone else, you are running XP correct? You might need to make sure you have hidden files showing.



and then browse to c:\documents and settings\Deborah\appdata\roaming\microsoft\protect

Called the ISP. Seems I have two accounts set up and it was trying to retrieve mail from both. So thanks for the help. Now resolved.

Great! Glad you got it fixed.