Can only see emails no later than two weeks old! HELP!

[rdunlap]

Hello there. We use Outlook 2010 and Exchange 2010 and I am having an issue with one user. She called yesterday to tell us that she was looking at her inbox and she noticed that she couldn't see any email after two weeks old. This user uses two different computers, one at her desk and then one at the front secretary desk where she sits about 2 days a week.
I then checked to see if she had any filters on, even started outlook.exe /cleanviews, /cleanrules, and /safe and still couldn't see past two weeks. I then checked to see if cache mode was checked and it was not on either computer. Checked her deleted folder and there was nothing in there but then did a restore and there was tons of stuff in there, so I restored it all because she said that it looked like it was the stuff but I don't think it was. Anyways, the restore didn't work and there are still only two weeks of emails in her inbox. She's one of the few people here that go through all her emails and delete a lot of them and put some in folders that she really needs to keep.


I then checked around the other folders that she has and there were emails from way back, even going back years. Just to make sure, I enabled her OWA access and signed into her account on there and it had the same stuff that her outlook has so I don't think it's application related.
I'm wondering if there is anything else that I can check that could be causing this issue. I would be very appreciative for any help that can be offered.
If you have any questions for me please let me know.
Thanks!

[msperry]

Hi,

She doesn't look at her mails through say, an Unread search folder does she? Can she see "read" emails? I assume so, but its good to check.

Is her Auto Archive the culprit? To check click the Folder tab, then choose AutoArchive Settings, and look at the settings. You'll have to do this on each computer that she uses.

If that's not it, then maybe running the Inbox Repair Tool (scanpst.exe) on her pst or ost file might fix any errors that might be there.

If that fails, create a new Outlook profile for her. Wait two weeks. See if the oldest emails are disappearing. If so, it's something at the server level.