#1
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Single mail database for outlook
Hi. I am working as an IT officer at a mail company. I would like to know if there is way that each employee in a work group can view an email sent. This is for the support group/call center agents of our company. Is there a way that an email sent to one of our agents can go to a single data base that can be opened by any agents.
Thanks. |
#2
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Hi,
What you are referring to is called a "shared mailbox". You can accomplish this in many ways, depending on who your email provider is, and if you are using Exchange. |
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