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Old 03-09-2014, 12:18 AM
dannieldin5 dannieldin5 is offline Single mail database for outlook Windows XP Single mail database for outlook Office 2007
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Default Single mail database for outlook

Hi. I am working as an IT officer at a mail company. I would like to know if there is way that each employee in a work group can view an email sent. This is for the support group/call center agents of our company. Is there a way that an email sent to one of our agents can go to a single data base that can be opened by any agents.



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Old 03-10-2014, 10:33 AM
msperry msperry is offline Single mail database for outlook Windows 7 64bit Single mail database for outlook Office 2010 64bit
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Hi,

What you are referring to is called a "shared mailbox". You can accomplish this in many ways, depending on who your email provider is, and if you are using Exchange.
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