Hi Everyone,

I am experiencing some issues with my Outlook 2007 program. Recently it started crashing at start up.

After the first crash, I saw the following message -



Which ever option I select Outlook invariably crashes again -







I then attempt to start Outlook from the command prompt with the /safe switch, and see the following -



I then select Yes and the repair process starts -







Even though the repair appears to have gone well when I start Outlook again (after rebooting the computer) I am back at the start...Outlook crashes, if I then try to start Outlook in Safe Mode it crashes again, etc...

In an attempt to further diagnose and fix this issue I have been to the following Microsoft resource -

http://support.microsoft.com/kb/2000071

From this page I took the advice to download and run the "Outlook Product Stability Diagnostic tool", and the results report is linked below -

https://dl.dropboxusercontent.com/u/...csReport1.html

If anybody has any suggestions on how to fix this issue they will be greatly appreciated.

Kind Regards,

Davo

Hi Everyone,

I have found a solution to this challenge. The cause of the issue was the Business Contacts Manager, an optional add on for Office 2007.

I started Word, and Excel, and when I started Excel I saw the message below -



Followed by...



I then inserted the 2nd Office Installation CD into the computer and clicked on OK. After some time the installation finished (and no dialog was presented to inform of successful installation, or otherwise).

When I started Outlook I was then presented with -



At this point it didn't really matter whether I selected Yes or No, the BCM (Business Contacts Manager) would malfunction with this message -



Checking the Service revealed that it was indeed already running, furthermore manually turning the Service on and then back on again, whilst Outlook was shut down did not help the BCM to start correctly when next I stated Outlook!




Ultimately I made the decision to uninstall the BCM and everything works fine now.




I hope that this helps others who may experience this technical challenge.

Kind Regards,

Davo