I have 2 accounts in my Outlook - a primary work email address(default) and a second one - the supportdesk email of the company I work for(exchange account).
Now I set up sound alerts and a desktop notifications for all mails but it does not work for the second account - When a new message comes in in inbox, I do not get any alerts.

I did some research and apparently Outlook only supports alerts/notifications for the primary account. I tried making the supportdesk the default/primary account but I still do not get alerts for it.

How can I get alerts for the 2nd exchange account(shared mail account)?

Thank you

You can't. As you have discovered, Outlook does not support notifications on shared mailboxes.

There are two options for you at this point, either monitor the number of unread emails (by adding that mailbox to your Favorites, where it will be more obvious) or use an add-in to monitor the Inbox or other subfolders of the shared mailbox. I (*ahem*) happen to have one for this very purpose at http://www.SperrySoftware.com/Outloo...ok-Folders.asp, and it will either give you a desktop popup warning or simply send you (or anyone else) an email letting you know that there's a new email there.

Hope this helps.

Mike Sperry
http://www.SperrySoftware.com
Find 37 Outlook add-ins that can make a difference!