I have 2 accounts in my Outlook - a primary work email address(default) and a second one - the supportdesk email of the company I work for(exchange account).


Now I set up sound alerts and a desktop notifications for all mails but it does not work for the second account - When a new message comes in in inbox, I do not get any alerts.

I did some research and apparently Outlook only supports alerts/notifications for the primary account. I tried making the supportdesk the default/primary account but I still do not get alerts for it.

How can I get alerts for the 2nd exchange account(shared mail account)?

Thank you