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  #1  
Old 07-03-2012, 10:19 PM
Mr Davo Mr Davo is offline Message can be found through searching but doesn't appear otherwise!! Windows 7 64bit Message can be found through searching but doesn't appear otherwise!! Office 2010 32bit
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Default Message can be found through searching but doesn't appear otherwise!!

Hi Everyone,

I am currently having difficulty viewing received emails from at least one customer. In order to "fault find" the issue I have been sending test emails to the customer, and she has been responding.

If I look in my Inbox there are no response emails from the customer. When I perform a search of the Inbox no results for the customer are displayed, however if I then click on "Try searching again in All Mail Items" I get results returned. This would be normal if I was expecting an email from my customer to be in a folder other than my Inbox, however the "In Folder" column of the search results shows "Inbox".

I can double click the message and open it, I can also mark it as unread. However no matter what I do it doesn't appear in the Inbox.

I have performed a repair on my OST file using Scanpst.exe - errors were detected and corrected, however the issue persists.



I am using an Office 365 account, so I also tried to find the message by logging into Outlook Web Access, the mail was also missing "online". A search of the online files didn't reveal the message either.

If anybody has any suggestions on how I can resolve this they will be greatly appreciated.

Kind Regards,

Davo
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  #2  
Old 07-13-2012, 04:37 PM
niton niton is offline Message can be found through searching but doesn't appear otherwise!! Windows 7 64bit Message can be found through searching but doesn't appear otherwise!! Office 2012
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  #3  
Old 07-16-2012, 03:34 PM
Mr Davo Mr Davo is offline Message can be found through searching but doesn't appear otherwise!! Windows 7 64bit Message can be found through searching but doesn't appear otherwise!! Office 2010 32bit
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Thank you for the informative response
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Old 07-21-2012, 05:22 AM
gregory gregory is offline Message can be found through searching but doesn't appear otherwise!! Windows XP Message can be found through searching but doesn't appear otherwise!! Office 2003
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Mr. Davo,

Just wanted to know does turning of the filter resolved the issue?
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Old 07-22-2012, 05:06 PM
Mr Davo Mr Davo is offline Message can be found through searching but doesn't appear otherwise!! Windows 7 64bit Message can be found through searching but doesn't appear otherwise!! Office 2010 32bit
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Hi Gregory,

Sorry I haven't tried the solution. I have actually "hand balled" the issue to an I.T. Consultancy, unfortunately I do not have the time to look into this issue any more.

Kind Regards,

Davo
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  #6  
Old 07-24-2012, 01:32 AM
Marshal Marshal is offline Message can be found through searching but doesn't appear otherwise!! Windows 7 32bit Message can be found through searching but doesn't appear otherwise!! Office 2007
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Hi Davo,

Problem solved

Regards
Marshal Hubs
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