Message can be found through searching but doesn't appear otherwise!!

[Mr Davo]

Hi Everyone,



I am currently having difficulty viewing received emails from at least one customer. In order to "fault find" the issue I have been sending test emails to the customer, and she has been responding.

If I look in my Inbox there are no response emails from the customer. When I perform a search of the Inbox no results for the customer are displayed, however if I then click on "Try searching again in All Mail Items" I get results returned. This would be normal if I was expecting an email from my customer to be in a folder other than my Inbox, however the "In Folder" column of the search results shows "Inbox".

I can double click the message and open it, I can also mark it as unread. However no matter what I do it doesn't appear in the Inbox.

I have performed a repair on my OST file using Scanpst.exe - errors were detected and corrected, however the issue persists.

I am using an Office 365 account, so I also tried to find the message by logging into Outlook Web Access, the mail was also missing "online". A search of the online files didn't reveal the message either.

If anybody has any suggestions on how I can resolve this they will be greatly appreciated.

Kind Regards,

Davo

[niton]

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[Mr Davo]

Thank you for the informative response

[gregory]

Mr. Davo,

Just wanted to know does turning of the filter resolved the issue?

[Mr Davo]

Hi Gregory,

Sorry I haven't tried the solution. I have actually "hand balled" the issue to an I.T. Consultancy, unfortunately I do not have the time to look into this issue any more.

Kind Regards,

Davo

[Marshal]

Hi Davo,

Problem solved

Regards
Marshal Hubs