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  #1  
Old 04-27-2012, 07:57 AM
ee910285 ee910285 is offline follow up missing Windows XP follow up missing Office 2007
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Hi,
I'm having the following problem: the follow up folder was deleted by accident by a costumer on a shared mailbox, what can be done to recover? I've tried several things no success till now. (CTRL+Shift+P), recover items etc... Is there a way to restore this on exchange 2007? the clients are outlook 2007 sp2
thanks in advance
Tony
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  #2  
Old 04-28-2012, 11:25 PM
gregory gregory is offline follow up missing Windows XP follow up missing Office 2003
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Hi Tony,

I presume the shared mailbox means the secondary mailbox that the customers are using. If this is the case then in outlook the recover deleted emails option is disabled for secondary mailbox. The customers can create a new email profile and make the shared mailbox as the primary mailbox and then they would be able to select the option recover deleted emails from Tools option. Please let me know if this works.
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  #3  
Old 05-02-2012, 07:29 AM
ee910285 ee910285 is offline follow up missing Windows XP follow up missing Office 2007
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Hi Gregory,

It works.
Thank you!
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