I'm trying to send out a mass email using mail merge and I'm using Microsoft Office 2011 for Macs. I have created my list of contacts in Excel and merged my contacts into Word to create a form letter. I have successfully created the merge and my contacts all appear correct. Once I select who the email will be sent to, I click Mail Merge to Outbox. At this point, Outlook pops up but nothing is sent. I tried looking in drafts but the email is no where to be found. Outlook is my default email preference.

Any ideas what could be wrong?

I'm having the exact same problem and I can't find anything online with the answer. Once the merge is completed in Word, Outlook opens like it's going to work, but the merge isn't ending up in drafts or the outbox or anywhere! I had no problems at all back when I was using Entourage.

Did you ever find an answer?

It is 2018, and I'm still staring at this exact problem. Is there anyone who can provide a possible solution?