Just to recap.
Emails sent from external domain with colored fonts do not show the colors when we receive them.
When the same email is forwarded to our ticket tracking system and viewed through a web browser, the colors are visible.
When the emails are forwarded to a personal email address the colors are not visible.


When the emails viewed through our web based exchange webmail the colors are not visible.
When the emails are sent directly to your personal email account the colors are visible.
When color text emails are generated on a domain PC and sent internally the colors are visible.

The emails have been sent from Outlook to Outlook, Outlook to Gmail. Outlook to Hotmail, and Gmail to Outlook. The Outlook users are all on Exchange 2010. (recent upgrade) We also use Websense as our mail filter.



HTML is default sending and viewing.