Adobe and MS Word views

boatbody · #1 03-15-2019, 01:38 PM

I'm getting strange issues. I send an MS Word docx to colleague, who is an administrator of the estate, who signs the document and scans it back into an Adobe PDF and emails back to me. I download the PDF my Client Folder. I print the document as a PDF and it doesn't show signatures. I open up the PDF and it shows signatures. If I then back out of the folder altogether, then call it back up and open it to print the PDF the signatures appear. The only common denominator is the closing and reopening the folder. Is it a Windows problem, an MS Word problem, or Adobe?

AdrianG001 · #2 07-17-2019, 07:42 AM

Quote:

Originally Posted by boatbody

I'm getting strange issues. I send an MS Word docx to colleague, who is an administrator of the estate, who signs the document and scans it back into an Adobe PDF and emails back to me. I download the PDF my Client Folder. I print the document as a PDF and it doesn't show signatures. I open up the PDF and it shows signatures. If I then back out of the folder altogether, then call it back up and open it to print the PDF the signatures appear. The only common denominator is the closing and reopening the folder. Is it a Windows problem, an MS Word problem, or Adobe?

This problem seems to be with Word. Please check your margin settings or get in touch with Microsoft support forums.

Lugh · #3 07-19-2019, 12:45 AM

Quote:

Originally Posted by boatbody

I download the PDF my Client Folder. I print the document as a PDF and it doesn't show signatures. I open up the PDF and it shows signatures. If I then back out of the folder altogether, then call it back up and open it to print the PDF the signatures appear.

Guess: the signature is a separate image file, which for some reason does not combine properly with the rest of the PDF until it's been opened, closed, re-opened.

Quote:

colleague … signs the document and scans it back into an Adobe PDF

I assume this PDF contains an image rather than text?

AdrianG001 · #4 07-26-2019, 09:50 AM

is the issue resolved for you yet

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Regards,
Adrian | Enterprise E5 Expert

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