#1
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please help onenote 2010 wont synch
hello,
i use one 2010 i hit a hard size limit trying to save my onenote as a onenote package. so i stripped out all the really big videos and binaries, put them on one drive and instead added links. i moved the notebook to onedrive and shared it out. read only links for my co-workers and edit links for myself. i launched it at my house, used open in onenote, and the notebooks just never synch. at this point, i think every page and every addin is visable and locally cached, but the status never goes to synched and it keeps crashing and asking if it can restart. can anyone help me? this nightmare started 2 months ago with files that wouldnt save, and here i am still trying to resolve this. thanks, Rama |
#2
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stack trace
here is the stack trace from windbg
* Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\richard\AppData\Local\Temp\ONENOTE (2).DMP] User Mini Dump File with Full Memory: Only application data is available ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred SRV*c:/SymCache*http://msdl.microsoft.com/download/symbols Symbol search path is: SRV*c:/SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Personal Machine Name: Debug session time: Thu Nov 20 06:08:12.000 2014 (UTC - 5:00) System Uptime: 0 days 13:13:06.782 Process Uptime: 0 days 9:20:17.000 .................................................. .............. .................................................. ............. Loading unloaded module list .. eax=00000058 ebx=001cf774 ecx=00000000 edx=00000000 esi=00000002 edi=001cf794 eip=7747015d esp=001cf724 ebp=001cf7c0 iopl=0 nv up ei pl zr na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 ntdll!NtWaitForMultipleObjects+0x15: 7747015d 83c404 add esp,4 0:000> !analyze -v ************************************************** ***************************** * * * Exception Analysis * * * ************************************************** ***************************** *** ERROR: Symbol file could not be found. Defaulted to export symbols for MSO.DLL - *** ERROR: Symbol file could not be found. Defaulted to export symbols for ONMAIN.DLL - *** ERROR: Module load completed but symbols could not be loaded for ONENOTE.EXE *** ERROR: Symbol file could not be found. Defaulted to export symbols for Csi.dll - *** ERROR: Symbol file could not be found. Defaulted to export symbols for wlidcli.dll - FAULTING_IP: +1 00000000 ?? ??? EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 CONTEXT: 00000000 -- (.cxr 0x0;r) eax=00000058 ebx=001cf774 ecx=00000000 edx=00000000 esi=00000002 edi=001cf794 eip=7747015d esp=001cf724 ebp=001cf7c0 iopl=0 nv up ei pl zr na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 ntdll!NtWaitForMultipleObjects+0x15: 7747015d 83c404 add esp,4 FAULTING_THREAD: 00000e6c DEFAULT_BUCKET_ID: STATUS_BREAKPOINT PROCESS_NAME: ONENOTE.EXE ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 APP: onenote.exe ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT LAST_CONTROL_TRANSFER: from 75db15f7 to 7747015d STACK_TEXT: 001cf724 75db15f7 00000002 001cf774 00000001 ntdll!NtWaitForMultipleObjects+0x15 001cf7c0 753d19f8 001cf774 001cf7e8 00000000 KERNELBASE!WaitForMultipleObjectsEx+0x100 001cf808 752e086a 00000002 7efde000 00000000 kernel32!WaitForMultipleObjectsExImplementation+0x e0 001cf85c 6b713fbe 00000058 001cf8b0 0000007e user32!RealMsgWaitForMultipleObjectsEx+0x14d WARNING: Stack unwind information not available. Following frames may be wrong. 001cf888 3a2ba2f8 00000001 001cf8b0 0000007e MSO!Ordinal865+0x77 001cf8b8 3a2b2ac6 ffffffff 00000000 753d110c ONMAIN!Jot::TheBackgroundScheduler::FExists+0x78a6 001cf8d4 2df3f3d9 00000000 ffffffff 001cf95c ONMAIN!Jot::TheBackgroundScheduler::FExists+0x74 001cf8e8 3a2a0334 2dffdabc 00000000 ffffffff ONENOTE+0x5f3d9 001cf974 2df06aec 00ea0afc 2df29b4d 2dffdab8 ONMAIN!MsoCF::TheZeroAtom+0xc0e 001cf994 2df06a50 2dee0000 00000000 002f29fa ONENOTE+0x26aec 001cf9ac 2dfc67c3 2dee0000 00000000 002f449f ONENOTE+0x26a50 001cfa3c 753d338a 7efde000 001cfa88 77489f72 ONENOTE+0xe67c3 001cfa48 77489f72 7efde000 779d06db 00000000 kernel32!BaseThreadInitThunk+0xe 001cfa88 77489f45 2df06574 7efde000 ffffffff ntdll!__RtlUserThreadStart+0x70 001cfaa0 00000000 2df06574 7efde000 00000000 ntdll!_RtlUserThreadStart+0x1b STACK_COMMAND: ~0s; .ecxr ; kb FOLLOWUP_IP: MSO!Ordinal865+77 6b713fbe e973ffffff jmp MSO!Ordinal3504+0x44 (6b713f36) SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: mso!Ordinal865+77 FOLLOWUP_NAME: MachineOwner MODULE_NAME: MSO IMAGE_NAME: MSO.DLL DEBUG_FLR_IMAGE_TIMESTAMP: 5398dcd2 FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_MSO.DLL!Ordinal865 BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_mso!Ordinal865 +77 ANALYSIS_SOURCE: UM FAILURE_ID_HASH_STRING: um:status_breakpoint_80000003_mso.dll!ordinal865 FAILURE_ID_HASH: {fbb793e6-c1a7-0f5a-65b9-3e5ada086ed7} Followup: MachineOwner --------- |
#3
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well, i have to say,
this scam where ms charges through the teeth for their products, and then the only support you get is this half assed forum is really good for them. they get their customers to waste their time begging for help from a user community where no one even knows how the product works. and they dont even have to work on issues. eventually, the user gets bored and wanders off. the only difference is ill be downloading evernote and dropping this pos. thanks for all the help, ms. |
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