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  #1  
Old 06-05-2025, 07:20 AM
Konstantin Konstantin is offline MS Account was banned Windows 10 MS Account was banned Office 2021
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Default MS Account was banned

Today my account was suspended due to:
Policy violation: Abuse of our platform and services
Microsoft system used: Skype
But I haven't used Skype in the last few years, someone hacked it and used it.
I filled out the form but got 3 identical answers from a robot. How can I get my case reviewed fairly by a human? I'm in Ukraine.
Thanks in advance.
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  #2  
Old 06-05-2025, 03:27 PM
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Hornblower409 Hornblower409 is offline MS Account was banned Windows 10 MS Account was banned Office 2010
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Microsoft Account Security is an automated process.

If you have already done a Account Recovery form:

Help with the Microsoft account recovery form - Microsoft Support

You can try contacting Microsoft Support Directly. But they will probbaly only refer you to the web forms.

Contact - Microsoft Support
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  #3  
Old 06-06-2025, 12:36 AM
Konstantin Konstantin is offline MS Account was banned Windows 10 MS Account was banned Office 2021
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Thank you. I was blocked, as they explained, because of some violations in the use of Skype. How and to whom can I explain that I have not used Skype for several years, and most likely someone hacked it without my knowledge? And even if it is about Skype, they blocked Excel, Word and OneDrive. How can I ask to unblock these products?
Thanks.
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  #4  
Old 06-06-2025, 03:35 AM
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macropod macropod is offline MS Account was banned Windows 10 MS Account was banned Office 2016
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You will need to contact Microsoft directly. This board isn't affiliated with Microsoft in any way.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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  #5  
Old 06-06-2025, 03:44 AM
Konstantin Konstantin is offline MS Account was banned Windows 10 MS Account was banned Office 2021
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Quote:
Originally Posted by Konstantin View Post
How can I get my case reviewed fairly by a human?
So that was the question - HOW to contact directly?
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  #6  
Old 06-06-2025, 04:10 AM
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macropod macropod is offline MS Account was banned Windows 10 MS Account was banned Office 2016
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Location: Canberra, Australia
Posts: 22,382
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
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So go to:
Contact - Microsoft Support
and type in:
telephone support
You should then get a page with links to
Customer service phone numbers
and
How do I talk to a live person for customer service?
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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