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  #1  
Old 04-20-2022, 09:09 AM
junkcarp junkcarp is offline How to return MSFT 365? Windows 10 How to return MSFT 365? Office 2016
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How to return MSFT 365?
 
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Default How to return MSFT 365?

Bought a replacement laptop and MSFT 365. Decided not to install/activate 365 but the store where I bought the laptop can't return because they can't tell if I had activated 365.




How do I get my money back?
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Old 04-21-2022, 08:04 AM
wiganken wiganken is offline How to return MSFT 365? Windows 11 How to return MSFT 365? Office 2019
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Can't answer that but what does MSFT stand for? It might be relevant?
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Old 04-22-2022, 07:26 AM
junkcarp junkcarp is offline How to return MSFT 365? Windows 10 How to return MSFT 365? Office 2016
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MSFT=Microsoft
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Old 04-22-2022, 11:14 AM
wiganken wiganken is offline How to return MSFT 365? Windows 11 How to return MSFT 365? Office 2019
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I believe the usual abbreviation for 'Microsoft' is MS and that is why MSFT confused me.

On another tack - You don't buy MS 365 outright. It is a monthly subscription model. See Compare All Microsoft 365 Plans (Formerly Office 365) – Microsoft Store .

It may well have been already installed on the computer but it will not have been activated until you set up a direct debit payment system and started to use it after that point.

To cancel the subscription see Cancel a Microsoft 365 subscription and https://www.youtube.com/watch?v=iuh_7t8N7cU .

This means that you did not pay for it and so there is no money to be refunded.

Hope this helps.

Last edited by wiganken; 04-22-2022 at 11:27 PM.
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Old 04-23-2022, 07:41 AM
junkcarp junkcarp is offline How to return MSFT 365? Windows 10 How to return MSFT 365? Office 2016
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How to return MSFT 365?
 
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Thanks for responding. Unfortunately, the way MS 365 is sold at places like Best Buy is to pay for the first year of the subscription. The receipt comes with the code to activate it.


I never activated it and decided after a couple days that I wanted nothing to do with MS 365, but, because the retailer (e.g. Best Buy) can't determined whether the subscription was activated, they won't refund the unused subscription.


I do realize this may come down to "buyer beware", meaning I may have to eat the first year subscription.


Very frustrating.
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Old 04-24-2022, 12:18 AM
wiganken wiganken is offline How to return MSFT 365? Windows 11 How to return MSFT 365? Office 2019
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Yes, you are right. Think before you buy. Lesson learned. Good luck.
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