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  #1  
Old 01-29-2020, 07:59 AM
FrankNicklin FrankNicklin is offline Images not showing in any Office 2016 app Windows 10 Images not showing in any Office 2016 app Office 2016
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Default Images not showing in any Office 2016 app

I have a really strange issue that I cannot fix.
I run a small network of 25 users and have an Office 365 subscription. All users are running Office 2016.


One user is having major issues with images not displaying in any of his Microsoft Apps. Excel, Word, Powerpoint all show the text, but none of the images in the document, even down to the background images in templates and the like.
I have completely removed Office and re-installed. Installed a different graphics card thinking it was an issue with Intel HD4000 series graphics but to no avail.
All other users can open the documents and see the images.
I have tried creating a new document and dragging images in or inserting images from file and they instantly disappear. I've tried draft view, web view, print view etc, nothing will display the images.
I can click the images and see the handles, I have also been able to save images from the document so I know they are there, but invisible.
I have been in to the options under Display and Advanced settings for each application and have them set as many posts suggest they should be set but cannot get the images to display.
My only thought is a corrupt profile for the user, but I haven't had time to try this out as an option and only want to do as a last resort.
I've read about issues in Word, but not one that affects all of the Office Apps.
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  #2  
Old 05-04-2020, 11:27 AM
zfrazier zfrazier is offline Images not showing in any Office 2016 app Windows 10 Images not showing in any Office 2016 app Office 2016
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Default Same Issue

I am having this same issue with a user as well. Issue appears in both Word and Outlook. I tried reinstalling Office and updating the video driver to no effect. Have you had any luck resolving this issue?
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  #3  
Old 05-04-2020, 12:40 PM
FrankNicklin FrankNicklin is offline Images not showing in any Office 2016 app Windows 10 Images not showing in any Office 2016 app Office 2016
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Nope problem not resolved. Obviously the lockdown is limiting testing, but this situation has not changed. It is utterly bizarre
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  #4  
Old 06-03-2020, 07:26 AM
zfrazier zfrazier is offline Images not showing in any Office 2016 app Windows 10 Images not showing in any Office 2016 app Office 2016
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We had the same issue on another machine of the same model. We wound up just reinstalling Windows 10 on both machines from the ground up and that fixed it. At some point, giving up and burning things to the ground is the fastest way to a solution.
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