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Old 12-15-2019, 05:20 AM
markg2 markg2 is offline Office 365 modules repeatedly, consistently corrupted Windows 7 64bit Office 365 modules repeatedly, consistently corrupted Office 2016
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Default Office 365 modules repeatedly, consistently corrupted

Office 365/Windows 10.0.18363 Build 18363 (I updated the preceding profile after I posted)


Approximately every one to three months Outlook/Word/Excel will not load and I have to reinstall.


This time, Excel still loads with Outlook and Word failing.



Although MS has made the reinstall (uninstall, modify, 2nd option) a breeze, I'd rather not.


I cannot believe that I'm the only lucky one to have this reoccurring problem.


Any clues as to the cause of the corrupting influence?




Mark
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Old 12-15-2019, 02:58 PM
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There are many possibilities, including malware/viruses. Assuming you've got that covered, I suggest running:
• the Deployment Image Servicing and Management tool, then the System File Checker (see https://support.microsoft.com/en-gb/...upted-system); and
• Windows 7 Disk Check (see https://support.microsoft.com/en-us/...s-in-windows-7)
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Old 12-15-2019, 03:05 PM
markg2 markg2 is offline Office 365 modules repeatedly, consistently corrupted Windows 10 Office 365 modules repeatedly, consistently corrupted Office 2019
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If I'm not mistaken, running the suggested diagnostics is to repair an already corrupted file(s).


I looked at DISM and determined it's far easier and quicker just to reinstall.


I'm thoroughly protected against and check daily for malware. I do not 'clean' the registry.


I was hoping that others had reported a similar problem over the years with several potential culprits. I guess not.


Thanks anyway.


Mark
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Old 12-15-2019, 03:09 PM
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Quote:
Originally Posted by markg2 View Post
If I'm not mistaken, running the suggested diagnostics is to repair an already corrupted file(s).
Correct - but this applies to system files generally, not just to Office files, and it could be a corrupt system file that's compromising your Office installation.
Quote:
Originally Posted by markg2 View Post
I looked at DISM and determined it's far easier and quicker just to reinstall.
Reinstall Windows and all your Apps & data? I think not.
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Old 12-15-2019, 03:20 PM
markg2 markg2 is offline Office 365 modules repeatedly, consistently corrupted Windows 10 Office 365 modules repeatedly, consistently corrupted Office 2019
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I also stayed clear of DISM because of the MS warnings associated. It seemed that MS intended the tool to be used by admins who *really knew what they were doing vs. someone like myself. No?



As for the reinstall, I think we're talking two different ideas. I'm referring to Setting/Uninstall/Modify/second of two 'repairs' that appears to download Office and start fresh. No?
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Old 12-15-2019, 03:48 PM
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I also stayed clear of DISM because of the MS warnings associated. It seemed that MS intended the tool to be used by admins who *really knew what they were doing vs. someone like myself. No?
These are end-user tools. I'm not aware of any warnings from MS about its use. See: Repair a Windows Image | Microsoft Docs
Quote:
Originally Posted by markg2 View Post
As for the reinstall, I think we're talking two different ideas. I'm referring to Setting/Uninstall/Modify/second of two 'repairs' that appears to download Office and start fresh. No?
Well, as I've already said, DSIM & SFC are for checking your system, so no matter how many times you repair/reinstall Office, that's not going to remedy any underlying system problem - only something that addresses a system problem will do that.
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Old 12-15-2019, 04:54 PM
markg2 markg2 is offline Office 365 modules repeatedly, consistently corrupted Windows 10 Office 365 modules repeatedly, consistently corrupted Office 2019
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Well it took a bit but I eventually got your point.


DISM ran successfully.


sfc /scannow found corrupt files it could not fix. Per the following:
Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
And here's where I'm stuck. Above says repair details are included in the log. I guess they are but I sure can't find them? And I cannot distinguish if I'm supposed to do an 'online' repair or an 'offline' repair?


I tried to upload the CBS.log file that I copied to and saved as a .txt file but it's too large for the forum:
CBS_log.txt:
Your file of 458.2 KB bytes exceeds the forum's limit of 100.0 KB for this filetype.



I'm stuck.



Mark


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Old 12-15-2019, 05:01 PM
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Did you ensure all apps were closed before running the System File Checker? Regardless, any repairs undertaken by the Deployment Image Servicing and Management tool & System File Checker may already have resolved the Office problems.

As for the SFC log file, IIRC the files it couldn't restore have entries with text along the lines of:
'unable to restore'

Remember, too, to do the Windows 7 Disk Check.
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Old 12-15-2019, 05:14 PM
markg2 markg2 is offline Office 365 modules repeatedly, consistently corrupted Windows 10 Office 365 modules repeatedly, consistently corrupted Office 2019
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Oops. I know better. I did have 3 programs open.



I'll rerun DISM with a clean desk.


You mention Win7 but I'm Win10.


"....the files it couldn't restore have entries with text along the lines of:
'unable to restore'..."


But how do I *specifically restore just those files?
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Old 12-15-2019, 05:38 PM
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Quote:
Originally Posted by markg2 View Post
Oops. I know better. I did have 3 programs open.



I'll rerun DISM with a clean desk.
You might also try rebooting Windows between running DSIM & SFC.
Quote:
Originally Posted by markg2 View Post
You mention Win7 but I'm Win10.
When I posted that, your profile indicated you were using Win 7. I didn't notice that you then changed it.
Quote:
Originally Posted by markg2 View Post
"....the files it couldn't restore have entries with text along the lines of:
'unable to restore'..."


But how do I *specifically restore just those files?
Did you run DSIM with the /RestoreHealth switch before running SFC?

Assuming you did, if they're files for installed devices, screen drivers, etc, simply installing the latest updates of those, or uninstalling/reinstalling should take care of that. For any other files, the process is retlatively technical. You'd need to:
• take ownership of the corrupted files;
• open the install.wim file with DISM (or you could use a 3rd-party app WinZip or 7-zip)
• copy the files from install.wim to the relevant folder (probably the winsxs folder), overwriting the corrupted copies; then
• restore ownership of the files to NT Service\TrustedInstaller.
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Old 12-16-2019, 05:40 AM
markg2 markg2 is offline Office 365 modules repeatedly, consistently corrupted Windows 10 Office 365 modules repeatedly, consistently corrupted Office 2019
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Yes, I ran DISM with the /RestoreHealth switch.



I reran DISM this time with all programs closed. As before, it ran successfully. After again running sfc /scannow, I searched the log for 'corrupt'.


All the instances of file corruption that could not be repaired were fragments of a long ago, unintentional install of Avast (at the time, once I realized the presence of Avast and uninstalled the program, a large amount of the software remained. I then installed Avast's tool to remove all and thought it had--apparently not).



I'll come back and let you know if the Office problem continues.


Thanks again,


Mark
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