Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 12-18-2018, 11:03 AM
ReallyFrustrated ReallyFrustrated is offline Office Support Issue Windows 10 Office Support Issue Office 2019
Novice
Office Support Issue
 
Join Date: Dec 2018
Posts: 1
ReallyFrustrated is on a distinguished road
Default Office Support Issue

I had a previous Microsoft account through my employer. I retired 5 1/2 months ago and haven't used the account since then. I just purchased Office 365 Home. I tried to download it and set it up. I contacted Microsoft support. They wanted to remote into my computer but I refused to let them do so because the last time I did, the technician screwed up my computer so bad that I had to take it to a computer technician to get it back in order. The Microsoft person, Tripti, then put me hold to speak to a "level 2" ? technician (because I wouldn't let her remote into my computer) and I've now been on the hold for 1 hour and 11 minutes. I'm doing other stuff while I'm waiting but she said it should be about "3 minutes" before I could speak to someone. Of what I can tell, I get the feeling that the Microsoft team is overly frustrated because I wouldn't let them into my computer to let them "have-at-it" on my computer settings. Everything was going fine until it asked me to put in the 6 digit code (which they sent to my e-mail and which I entered but the computer wouldn't accept). That's when she transferred me to a "level 2 ???" technician and I've been hold ever since. I've used Wordperfect Suite for years and I'm starting to remember why and at this point, getting very close to shutting this down and returning Office 365 Home back to the retailer.
Reply With Quote
  #2  
Old 12-18-2018, 03:14 PM
macropod's Avatar
macropod macropod is offline Office Support Issue Windows 7 64bit Office Support Issue Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

It's not clear what you expect MSOfficeForums to do about this issue; as stated on every page here:
Quote:
MSOfficeForums.com is not affiliated with Microsoft
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Office Online - Excel Add-Ins - Support for Shapes collection eduardo7095 Excel Programming 0 08-22-2018 09:18 AM
Office Support Issue Office Help, Tech Support chuckmg@acm.org Chitchat 2 12-04-2013 09:10 PM
Office Support Issue Office support saying my network is not clean Cassera Office 1 09-29-2013 10:43 PM
Office Support for Access 2010 alexb123 Office 2 01-28-2013 04:24 PM
does office word 2007 support html signature! jimijani1982 Word 2 05-04-2010 04:37 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 09:12 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft