Microsoft Office Forums Office 2016 crashes when I try to insert a Picture - either online or from the PC

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 04-29-2017, 07:56 AM
t_hudson@hotmail.com t_hudson@hotmail.com is offline Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 10 Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2016
Novice
Office 2016 crashes when I try to insert a Picture - either online or from the PC
 
Join Date: Apr 2017
Posts: 9
t_hudson@hotmail.com is on a distinguished road
Default Office 2016 crashes when I try to insert a Picture - either online or from the PC

Has Word gotten suddenly very fragile? I can create documents fine, and all functions work - except inserting a picture. No matter what I try, Word always crashes trying to do this. It seems unable to open and populate the Insert window, because it opens a blank shell and then crashes.

I can copy an image from one Word doc to another with no problem, so it seems to be the function of opening a selection window.

I have looked at available physical memory, but it's always 50-60%, so I don't think that's the problem.

I have tried rebooting and not opening any apps except Word (and the ones that start automatically, like antivirus). I can recreate the problem hundreds of times, and maybe once in a while it will insert successfully.

Any suggestions, other than reinstalling Word?

I tried the same thing in PowerPoint, and it also crashed every time.
Reply With Quote
  #2  
Old 04-29-2017, 03:33 PM
macropod's Avatar
macropod macropod is online now Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 7 64bit Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 19,655
macropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to behold
Default

Have you tried repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?
__________________
Cheers,
Paul Edstein
[MS MVP - Word]
Reply With Quote
  #3  
Old 05-05-2017, 11:19 AM
t_hudson@hotmail.com t_hudson@hotmail.com is offline Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 10 Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2016
Novice
Office 2016 crashes when I try to insert a Picture - either online or from the PC
 
Join Date: Apr 2017
Posts: 9
t_hudson@hotmail.com is on a distinguished road
Default Cannot repair, either

I tried what you suggested. When I click on Change, I get a window saying that Windows is gathering the information needed. In Task Mgr, I see Windows Setup Bootstrapper start running. After about 15 seconds, it simply stops. Occasionally, I will see (not responding) in the window header.

I have tried repeatedly, rebooted, shut down all processes that might be eating up memory or other resources, but it's always the same.

This seems to be the same symptom that I get when I try to Insert Picture into a document. Other Word functions work, but sometimes Word actually freezes during Starting. I usually have to reboot the PC, and then it usually starts OK.
Reply With Quote
  #4  
Old 05-07-2017, 04:44 PM
macropod's Avatar
macropod macropod is online now Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 7 64bit Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 19,655
macropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to behold
Default

If Office is unable to complete the repair, you may need to reinstall it.
__________________
Cheers,
Paul Edstein
[MS MVP - Word]
Reply With Quote
  #5  
Old 05-08-2017, 11:36 AM
t_hudson@hotmail.com t_hudson@hotmail.com is offline Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 10 Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2016
Novice
Office 2016 crashes when I try to insert a Picture - either online or from the PC
 
Join Date: Apr 2017
Posts: 9
t_hudson@hotmail.com is on a distinguished road
Default The problem was with memory, not Word

I disconnected from the Internet and closed the three biggest eaters of memory: Kaspersky, Malwarebytes, and Dropbox. That lowered my physical memory consumption to 32%, and then I could insert any pictures I wanted, no matter how big. With those three running, it was around 64% used.

The problem, then, is competition for resources, not something going on with Word. Word is apparently just as big a memory glutton as the other three programs, all of which I really need running. I have 2 GB of RAM and no way to add more (short of buying a bigger PC).

This is probably now an issue for another forum, but I'll describe it here. I connected an external hard disk drive with 1 TB of space and added it to the list of locations for page file/virtual memory. Win 10 is not using any of that space. When memory gets overused, things just stop working (e.g., Word), despite there being a ton of space for paging on the new device. I see it in the virtual memory devices list, and I tried letting Windows manage it, and also allocating 100 GB for paging, but Windows just ignores it and instead pulls this nonsense.

Just in case, does anyone in this forum know how to address this problem?
Reply With Quote
  #6  
Old 05-08-2017, 02:50 PM
macropod's Avatar
macropod macropod is online now Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 7 64bit Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 19,655
macropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to behold
Default

There have been numerous recent reports of Malwarebytes conflicting with Office. That may be the problem here.
__________________
Cheers,
Paul Edstein
[MS MVP - Word]
Reply With Quote
  #7  
Old 05-09-2017, 05:17 AM
t_hudson@hotmail.com t_hudson@hotmail.com is offline Office 2016 crashes when I try to insert a Picture - either online or from the PC Windows 10 Office 2016 crashes when I try to insert a Picture - either online or from the PC Office 2016
Novice
Office 2016 crashes when I try to insert a Picture - either online or from the PC
 
Join Date: Apr 2017
Posts: 9
t_hudson@hotmail.com is on a distinguished road
Thumbs up Spot on!

Paul, that was the problem. I disabled Malwarebytes, and the problem went away. Not wanting to exist without the protection that I get from MB, I read further.

On MB's web site, I found this:

Websense Endpoint hooks KernelBase!LoadLibraryExW API via QIPCAP64.DLL. MBAE also hooks this API. However due to a bug in Websense's hooking mechanism it improperly handles the hook and may create crashes when opening Word, Excel or other applications. If you are experiencing this issue please contact Websense to report this bug to them ("bad attempt to copy jmp qword instruction rip based"). We are working on a new mechanism to handle these types of conflicts.

Further experimentation proved that if I simply turn off Anti-Exploit (MBAE) instead of all of MB, Word works perfectly. It does appear, though, that the problem is with Websense Endpoint, which I didn't even know I had on my PC.

As long as I can toggle MBAE on and off when necessary, I'll wait for MB to release their "new mechanism."

Thanks for all your help. Problem solved!

Tom
Reply With Quote
Reply

Tags
crash, insert picture

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Word 2016: Screen goes black and crashes - any takers? Samsonite Word 5 03-03-2019 03:46 PM
MS Powerpoint 2016 crashes ricko99 PowerPoint 2 05-08-2017 08:38 AM
Office 2016 crashes when I try to insert a Picture - either online or from the PC Picture content control -> insert picture -> empty? Jaymond Flurrie Word 3 07-13-2016 07:00 AM
Office 2016 crashes when I try to insert a Picture - either online or from the PC How do I insert pictures directly into picture boxes by clicking the box instead of using INSERT>PIC Bree Word 1 06-24-2016 10:32 PM
Everytime I try to insert an online video i get Clipart and Bing image internet page? Jasonwagner2012@knights PowerPoint 0 12-09-2014 08:29 PM


All times are GMT -7. The time now is 02:29 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft