Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 04-05-2017, 11:03 AM
ugcheleuce ugcheleuce is offline Office 2016, "Your subscription has expired", but refuses to connect Windows 7 64bit Office 2016, "Your subscription has expired", but refuses to connect Office 2003
Novice
Office 2016, "Your subscription has expired", but refuses to connect
 
Join Date: Mar 2014
Location: Netherlands
Posts: 24
ugcheleuce is on a distinguished road
Default Office 2016, "Your subscription has expired", but refuses to connect

Hello everyone

For a month, I used Office 2016 using a friend's subscription, but then I decided to buy Office 2016/365 myself. I bought it from the Microsoft web site. I accidentally paid twice (poor design of payment portal), and now my subscription is valid until 2019. Then, I installed Office 2016 on my wife's computer, and her installation doesn't complain about having expired. When I log into the Microsoft site, I can see her computer listed as a registered device, but my computer is not listed.

Now, whenever I run an Office 2016 program (e.g. MS Word) I get this message telling me that my subscription has expired, and I have three options: Buy, Enter Key, and Sign In. The "Enter Key" option is for when you have product packaging. So "Sign In" is the option for me, but as soon as I click it, I get a message "We are unable to connect right now. Please check your network and try again later." There is nothing wrong with my network (or... is there?). I have no trouble accessing the internet.

The option given on the Microsoft web site is that one should re-install Office, which I have done twice already (once using the online method and once using the offline installer). When I try to solve the problem via e.g. MS Word > File > Account > Manage Account, the Microsoft web site opens in my default browser where I can log in. The e-mail address shown there is the correct one as well.

What can I do (except use a pirated version, or ask my friend to add me as a device on his subscription again) to make Microsoft know/believe that I am a legal, legitimate user (which I am)?

Thanks
Samuel
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Office 2016, "Your subscription has expired", but refuses to connect "Outlook cannot connect to your outgoing (SMTP) e-mail server" martinlest Outlook 9 02-18-2022 07:47 AM
Office 2016, "Your subscription has expired", but refuses to connect Outlook: Hyperlink shows "Microsoft Office" files not "ALL" Elly26 Outlook 5 02-22-2016 02:11 PM
Office Templates "Unable to Connect to Office.com" MLemaire Office 6 07-01-2014 09:16 AM
Connect Outlook "Event" to Office Document Yick Office 1 09-23-2011 04:57 AM
Office 2016, "Your subscription has expired", but refuses to connect How to choose a "List" for certain "Heading" from "Modify" tool? Jamal NUMAN Word 2 07-03-2011 03:11 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 05:52 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2022, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2022 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft